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What to Do When Your Best Customer Wants to Cancel

Ian Altman | Posted 09.08.2014 | Business
Ian Altman

Uh Oh. Your best customer just sent you an email or left a voice message saying that they are not happy and are taking their business elsewhere. What do you do next?

Is It Ever OK To Steal From An Airline?

Christopher Elliott | Posted 03.25.2013 | Travel
Christopher Elliott

Lauren's case isn't easy for this consumer advocate. She knowingly stole from a business that has, in the past, mistreated her. Is that ever justified?

Neverland Ranch Auction CANCELED: Jacko Keeps His WEIRD Stuff

AP | The Associated Press | Posted 05.25.2011 | Entertainment

A collection of Michael Jackson's possessions from Neverland Ranch is safe from the auctioneer's gavel now that the pop singer and Julien's Auction Ho...