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Cell Phone Service

AT&T's Customer Service Problem

Pedro L. Rodriguez | Posted 12.31.2011 | Technology
Pedro L. Rodriguez

If AT&T could offer the same level of service online and offline, customers might be more understanding.

Better Service Key To Sprint's Turnaround

Business Week | Spencer E. Ante | Posted 05.25.2011 | Business

When Daniel R. Hesse was named chief executive of Sprint Nextel in December, he figured that customer service was going to be one of his biggest chall...