AT&T and others claim that the 'IP Transition' is to move America to advanced technology, Internet-Protocol-based services, and AT&T filed with the FCC to do two trials; one in Delray Beach, Florida and the second in Carbon Hill, Alabama.
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If AT&T could offer the same level of service online and offline, customers might be more understanding.
When Daniel R. Hesse was named chief executive of Sprint Nextel in December, he figured that customer service was going to be one of his biggest chall...
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