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Chip Heath

How to Make Most Any Bad Situation Better

Kare Anderson | Posted 07.20.2016 | Impact
Kare Anderson

Finding the things you're doing right, as an individual or a team, and figuring out how to do them more often, together is considerably more pleasant and likely to succeed than feeling guilty for what you're doing badly and attempting to stop it.

Don't Even Think About Reading This Post

Adam Grant | Posted 10.13.2013 | Business
Adam Grant

It's maddening when people do the opposite of what we tell them to do. Remind your boss to look at a report, and he puts it off longer. Discourage a friend from taking a job, and she accepts it. You're reading this post, even though the headline demanded the exact opposite.

Get Others to Share Your Ideas and to Buy

Kare Anderson | Posted 04.20.2013 | Business
Kare Anderson

An anger-evoking true story that's spreading, "Exec loses job after allegedly slapping toddler on plane," quickly moved Dan Schawbel to write on Faceb...

4 Biggest Mistakes Small Businesses Make With Social Media

Robbin Phillips | Posted 05.25.2011 | Business
Robbin Phillips

Hate to disappoint, but social media tools are not magical. Yes, connecting with customers on a deep level can pay off big time. But it can also backfire.