If you haven't yet heard about the "Wall of Maturities" in the commercial mortgage market, you will soon. Between now and 2017, more than $300 billion in commercial real estate loans will mature and need to be refinanced.
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Here are 15 tips (in no particular order) I've learned firsthand through my experience with Kennedy's for those of you thinking about buying into a franchise or opening up your own.
Most people have experienced outstanding customer service in one form or another -- an attentive server at a restaurant or a retail store employee who goes the extra mile.
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