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Christopher Elliott

Please Hold: Your Call Is Very Important to Us

Rachel Braun Scherl | Posted 11.09.2014 | Business
Rachel Braun Scherl

Are our standards too low from years of being ignored or mistreated by customer service -- both online and off?

Your Travel Insurance Questions Answered

U.S. News Travel | Posted 08.19.2014 | Travel
U.S. News Travel

You've finally racked up enough vacation days for a momentous vacation and after months of deliberation, you've gone ahead and dropped a significant sum on plane tickets, hotel rooms or cruise fees. Flash forward to a few days prior to your departure and, for one reason or another, you can't go.

Why Your Frequent Flier Miles May Soon Vanish

Blake Fleetwood | Posted 05.05.2012 | Travel
Blake Fleetwood

While consumers are dutifully stacking miles and points, the airlines may be counting on those "rewards" going bad before customers can cash in.

WATCH: Hero Cop Revived A Choking Toddler

Posted 10.04.2011 | Chicago

Chicago police officer Christopher Elliott is being hailed as a hero after he revived a choking toddler around Wednesday night. NBC Chicago report...

Oops: Your Subpoena "Is No Longer Necessary," Department of Homeland Security

Blake Fleetwood | Posted 05.25.2011 | Media
Blake Fleetwood

A blogger who was being intimidated by the TSA to give up his sources was suddenly informed in a letter that his subpoena had been withdrawn.

Airline Fuel Surcharge Rip-Off... No Refunds

Blake Fleetwood | Posted 05.25.2011 | Business
Blake Fleetwood

When Airlines lower their fuel surcharges, they should offer a refund -- or at least credit -- to passengers who paid the fee earlier -- simply as a gesture of thanks and goodwill.