Companies that hope to remain competitive know they need to maintain a presence on social media sites. But how can they integrate customer service into the operation?
Anne Naylor | Posted 05.17.2012
To learn about what makes a marriage work, I talked to several couples who are still happily married after 30 years or more, and explored the advice of professional relationship counsellors.
Mark R. Kennedy | Posted 05.04.2012
The degree to which Chen Guangcheng has put the planet's two most powerful nations in uncomfortable positions and forced a delicate diplomatic dance reflects, in part, the rising power of activists and protesters.
Eve Simon | Posted 04.29.2012
Of course, it takes more than jumping into spandex and leaping tall design challenges in a single bound to be a true creative superhero. If you're just in it for the accolades & navel gazing, hang up those tights right now, baby. This ain't the gig for you.
Michael L. Millenson | Posted 05.11.2012
While it's comforting to just blame the GOP for the unhappiness with health reform threatening the president's re-election, the truth is that Barack O...
Tanya Young Williams | Posted 04.10.2012
Good Self/Bad Self beautifully intertwines practical self-help tools with riveting insight into some of Judy Smith's high-profile cases.
Marian Salzman | Posted 04.05.2012
Interactivity is what makes the Internet so much more than just another medium. Social media has hugely increased my ability to track ideas, and it has become a must-have tool for shaping them.
Marcia Reynolds | Posted 05.13.2012
In truth, what it takes for a woman to win is not that much different from a man.
Kingsley Dennis, Ph.D. | Posted 05.07.2012
The decade ahead will be a testing time as it marks the peak clash between two mythologies -- or rather, two defining eras.
Reuters | Posted 04.29.2012
WASHINGTON, Feb 28 (Reuters) - Identity theft and other scams cost Americans $1.52 billion last year, the Federal Trade Commission (FTC) said on Tue...
Donna Flagg | Posted 04.16.2012
First consider how you would feel if you were unknowingly walking around offending the olfactory senses of those around you. Wouldn't you want to know? Wouldn't you want an opportunity to correct it? Well, the only way that can happen is if someone makes you aware of it.
Ehsan Khodarahmi | Posted 04.15.2012
In the world of digital marketing, brands measure number of visits, time spent and number of clicks, etc., something widely referred as number crunchi...
John Joss | Posted 03.24.2012
We live in an era of over-communication surpassing the grotesque, bordering on the obscene. We are now the helpless victims of TMI, or Too Much Information.
John Joss | Posted 03.19.2012
... how supposed news reporters can get away with being advertising spokespeople. Lots of our local (San Francisco) radio people -- for example, spor...
Matthew Harrington | Posted 03.06.2012
While often fraught with communications challenges, CEO transitions should be considered a natural part of a company's life cycle and an important opportunity to build stakeholder trust.
Iris Erlingsdottir | Posted 02.26.2012
Sometimes I doubt that all the amazing communications technology the world has seen in the last decade has resulted in increased or better communicati...
Donna Flagg | Posted 02.08.2012
There is a critical relationship between management, marketing and training, which is key to creating cohesion across the front end of a business, and which then in turn determines the strength of the force behind sales.
The Huffington Post | Posted 11.21.2011
WASHINGTON -- Members of the District of Columbia local media "mounted a full rebellion" during Mayor Vincent Gray's Wednesday morning press conferenc...
Wempy Dyocta Koto | Posted 10.30.2011
As entrepreneurs, business leaders and aspiring company directors, think very carefully about the words filling the borders of your emails, documents, instant messages and social media profiles.
Chauncey Zalkin | Posted 10.11.2011
I think the people who call themselves social media experts are probably amazing tinkerers and investigators. But if you're going to allot part of your budget to this person/people, they should also be strong writers, strategists, and communicator on many levels.
Donna Flagg | Posted 09.24.2011
If you're a manager, then you know what it is to have a problem employee and are probably also familiar with how difficult he or she is to handle. It ...
Susan Landau | Posted 09.20.2011
It is quite ironic that the same week the news about the News of the World hacking was finally breaking, Congress held a hearing on data retention, the proposal that Internet service providers be required to retain customer information.
Kristofer Eisenla | Posted 08.15.2011
Titles are about pecking order and perceived importance - big deals in PR and in the District. But, we all know it's not really about the titles - it's about the work we do.
Susan Landau | Posted 06.19.2011
The calculation is that on balance, the U.S. is better off with the deployment of strong cryptography than not. Each of these steps makes it easier for civilians to communicate securely.
Steven Crandell | Posted 05.25.2011
A small Atlanta design firm is attempting to redefine success for corporate America. Unboundary, which lists companies such as FedEx, Coca-Cola, AT&a...
Shawn Amos | Posted 05.18.2012