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The Toilet That Thinks You're Done When You're Not and Other Stupid Annoyances That Lose Customers

Lenore Skenazy | Posted 09.08.2014 | Business
Lenore Skenazy

Customers are picky, prickly, and ever ready to jump brand if they feel someone isn't feeling their pain. A customer who can't find the right answer in the FAQs, or discovers gum under the table at the fancy restaurant can quickly become a fugitive.

Online Communities Are Most Authentic

Chris Abraham | Posted 12.24.2013 | Technology
Chris Abraham

"As long as the roots of relationship are not severed, all is well. And all will be well in the community's garden. There will be growth in the spring...