The ultimate goal of a hotel concierge is to offer an exemplary customer service experience to their hotel guests. "Concierge" means "Keeper of the Keys," and he or she must be an authority on current social events and local information.
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One of the advantages of a good hotel is the assistance of a terrific concierge. Whether you need hard-to-get theatre tickets or dinner reservations, this member of the hotel staff can be invaluable.
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