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Consumer Protection

Psst! Your 401(k) Is Ripping You Off

SmartMoney | Ian Salisbury | Posted 03.21.2012 | Money

This article originally appeared on America's conversion to the 401(k) plan has certainly created a new world for future retirees, w...

WATCH: These Fraudsters Are Finding Cheap Gas

The Huffington Post | Khadeeja Safdar | Posted 03.20.2012 | Money

Some customers simply won't stand for record-breaking fuel prices and are taking creative measures to avoid paying full price for gas. Thieves with...

Fighting for Consumer Rights, Fifty Years After Kennedy's Call

Jim Guest | Posted 05.15.2012 | Business
Jim Guest

Today marks the 50th anniversary of a watershed moment in the consumer movement -- the recognition by a president that consumers deserved their own set of rights.

50 Years Ago This Week, JFK Ushered in Modern Consumer Protection Era

Ed Mierzwinski | Posted 05.13.2012 | Politics
Ed Mierzwinski

As President Kennedy said fifty years ago, consumer protection "is not a game." While we haven't yet achieved all of President Kennedy's ambitious agenda "to make certain that our Nation's economy fairly and adequately serves consumers' interests," it's a cause worth fighting for.

Make My Phone Stop Ringing and You Just Might End Up in the White House!

Bill Bartmann | Posted 05.07.2012 | Politics
Bill Bartmann

The targets for debt collectors have doubled in the last decade, with 14 percent of U.S. consumers today subject to debt collection. This 14 percent represents tens of millions of voters.

Extending the Olive Branch -- Consumer Conflict Resolution

Donna Larner Lavery | Posted 05.02.2012 | Business
Donna Larner Lavery

Although we are more connected through technology than ever before, we have lost the art of discussion and personal acknowledgement. Our phones and our keyboards have become our anonymous mouthpieces.

Can Companies Predict Your Divorce?

Richard Komaiko | Posted 05.02.2012 | Divorce
Richard Komaiko

By catching the consumer at the intersection of a big life change, like having a child or getting divorced, there is an opportunity to change customer shopping habits and brand loyalty forever.

Prepaid Debit Cards: A Brief Guide to What Really Matters

Jonathan B. Mintz | Posted 04.30.2012 | Money
Jonathan B. Mintz

More than $140 billion moves through prepaid debit cards every year in this country. Given the wide range of these products, consumers and regulators must find ways to navigate what really matters.

Catherine New

Stopping Lawless Debt Collectors From Harassing You | Catherine New | Posted 03.01.2012 | Money

Cebilla DeCastro still disconnects her phone at night, afraid of the calls from creditors. The 48-year-old prep cook filed for bankruptcy in June 2...

Baggage Delayed? What You're Entitled To

George Hobica | Posted 04.30.2012 | Travel
George Hobica

It happens to hundreds of airline passengers every day. They arrive at a destination far from home, but their bags don't.

Zach Carter

CFPB Crowdsources Nominations For Key Advisory Posts | Zach Carter | Posted 02.23.2012 | Politics

WASHINGTON -- In a significant break with traditional federal policy, the new Consumer Financial Protection Bureau is appealing directly to the public...

Catherine New

Look Who's Outsourcing | Catherine New | Posted 02.21.2012 | Business

Even scam artists are outsourcing. On Tuesday in its first crackdown on fraudulent telemarketing in South Asia, the Federal Trade Commission announced...

Consumer Watchdog's Latest Targets

AP | DANIEL WAGNER | Posted 04.17.2012 | Business

WASHINGTON — The nation's new cop on the consumer-finance beat is zeroing in on debt collectors and credit reporting companies. The Consumer Fi...

Government Agency Continues Its Fight Against Abusive Debt Collectors

The Huffington Post | Alexander Eichler | Posted 01.31.2012 | Business

The government's efforts to police debt collectors -- an ongoing battle that has drawn in countless ranks of cash-strapped consumers in recent years -...

Alexander Eichler

Almost Half Of U.S. Households Live One Crisis From Poverty, Study Says | Alexander Eichler | Posted 01.31.2012 | Business

What does it mean to be poor? If it means living at or below the poverty line, then 15 percent of Americans -- some 46 million people -- qualify. B...

Max J. Rosenthal

Scott Brown's Strategic Silence On Stock Ownership | Max J. Rosenthal | Posted 03.26.2012 | Politics

WASHINGTON -- Sen. Scott Brown (R-Mass.) is touting President Barack Obama's call for legislation banning insider trading by members of Congress as a ...

Airfarewatchdog Answers Your Questions About Air Travel

George Hobica | Posted 03.26.2012 | Travel
George Hobica

Answering your burning questions about super-low airfares (is it really a good deal?) and finding good fares in surprising places.

Obama-Appointed Watchdog Taking Tough Stand

AP | DANIEL WAGNER | Posted 03.25.2012 | Politics

WASHINGTON — The government's new consumer finance watchdog agency is prepared to sue companies that offer unfair or deceptive mortgages and cre...

Paul Brady

Fliers May Be Sticker Shocked Thanks To New Pricing Regs | Paul Brady | Posted 01.19.2012 | Travel

Airline customers are in for sticker shock. New Department of Transportation rules will force airlines to advertise higher, all-inclusive prices be...

Catherine New

Overdraft Fees Reach A New High | Catherine New | Posted 01.18.2012 | Business

The cost of not having enough money just got steeper. The median overdraft fee banks charge customers surged to $30 from $27.50 last year, accordi...

Your Flight's Cancelled: Now What?

Kate Hanni | Posted 03.19.2012 | Travel
Kate Hanni

We all know that air travel is never a sure thing. Many flights are delayed or cancelled, for a variety of reasons. But if your flight is cancelled, what do you do? What are your rights?

From The Mailbag: Airfarewatchdog Answers Your Questions About Flying

George Hobica | Posted 03.11.2012 | Travel
George Hobica

What happens when airlines cancel not just flights but entire routes? And will a drop in airfare lead to a partial refund? Airfarewatchdog answers these tough questions about flying.

President's Recess Appointment of Cordray Gives Watchdog Teeth It Needs

Ed Mierzwinski | Posted 03.09.2012 | Business
Ed Mierzwinski

Kudos to President Obama for standing up for consumers this week by making a recess appointment of Richard Cordray to head the new Consumer Financial Protection Bureau.

Can You Inherit Frequent Flyer Miles?

George Hobica | Posted 03.07.2012 | Travel
George Hobica

When Martha Toomey's husband Oscar died, she happened to know the user name and password to his Delta frequent flyer account -- and has been helping herself ever since to his 500,000-plus SkyMiles.

Jennifer Bendery

Richard Cordray: My Appointment Is Valid | Jennifer Bendery | Posted 01.05.2012 | Politics

WASHINGTON -- Less than a day after his controversial recess appointment, Richard Cordray on Thursday moved full steam ahead with his plans for runnin...