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Consumer Satisfaction

Jonathan Cohn

Obamacare News That Should Make Conservatives Happy, But Won't

HuffingtonPost.com | Jonathan Cohn | Posted 04.24.2015 | Politics

A new survey released on Thursday suggests that Affordable Care Act consumers are relatively happy with the insurance that they have purchased. And it...

Cable And Satellite Companies Rank Last In Consumer Satisfaction Survey

The Huffington Post | Timothy Stenovec | Posted 11.21.2014 | Technology

Comcast, Time Warner Cable and Charter are giving satellite and cable providers a bad rap. The three companies helped land the cable and satellite ...

The Toilet That Thinks You're Done When You're Not and Other Stupid Annoyances That Lose Customers

Lenore Skenazy | Posted 09.08.2014 | Business
Lenore Skenazy

Customers are picky, prickly, and ever ready to jump brand if they feel someone isn't feeling their pain. A customer who can't find the right answer in the FAQs, or discovers gum under the table at the fancy restaurant can quickly become a fugitive.

These Companies Made The Naughty List

The Huffington Post | Harry Bradford | Posted 11.20.2012 | Business

It’s not just bratty kids who are in danger of finding coal in their stockings this year. Some big-name companies have made the naughty list too. ...

Sometimes Customers Are Pretty Stupid

Justin Fox | Posted 05.22.2012 | Money
Justin Fox

New technologies are empowering consumers in new ways. But there still is, and probably always will be, an awful lot of money to be made by banking on customer laziness, limited attention, stupidity and lack of options.

Survey: More Consumers Willing To Switch banks

Los Angeles Times | E. Scott Reckard | Posted 05.25.2011 | Business

Like them or not, banks can be hard to leave. Who wants to transfer accounts, get used to new branch locations or master a different online banking sy...