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Walmart More Likely Than Target To Ignore You On Facebook: Study

The Huffington Post | Khadeeja Safdar | Posted 07.09.2012 | Business

If you want to use Facebook to rant about a bad customer experience, you'll be better served complaining on Target's wall than Walmart's. Target is...

Will Social Media Replace Other Means Of Customer Service?

The Huffington Post | Rieva Lesonsky | Posted 02.06.2012 | Small Business

Do you think communicating with customers via social media is a fad? Well, customers don't. In a new study commissioned by Conversocial and conducted ...