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Crisis Communications

Women in Business Q&A: Christine Townsend, Founder and CEO, MusterPoint

Laura Dunn | Posted 07.11.2016 | Business
Laura Dunn

Christine Townsend Christine Townsend is Founder and CEO of MusterPoint, a social media management system that was created after her experiences in t...

This Messaging Guru Is Helping Utilities Clean Up Their Appearance

The Huffington Post | Kate Sheppard | Posted 04.01.2016 | Politics

The U.S. utility industry, beset by stricter pollution regulations and market forces that have made renewable energy more competitive, is seeking to r...

Communicating: You Have the Right to Remain Silent

Jeffrey Sharlach | Posted 03.28.2016 | Business
Jeffrey Sharlach

Sticks and stones may indeed break your bones but was it ever really true that "words will never hurt you?"

Prevent PR Disaster: 6 Steps for Crisis Planning

Liz Wainger | Posted 02.27.2016 | Business
Liz Wainger

No one wants to think about the prospects for threats or calamities. But when they happen--as they inevitably will--you will be very glad you thought through how to react, before that reaction was needed.

Spin vs. Safety: Crisis Communications Is Irrelevant in Flint, MI

Katie Creaser | Posted 02.17.2016 | Politics
Katie Creaser

Over the past few weeks, the nation watched as the communications efforts around the water crisis in Flint, Michigan were grossly mishandled. The time...

Breaking news: how to handle when it hits your non-profit

Laura Packard | Posted 01.22.2016 | Impact
Laura Packard

Since it's debate season and election season this winter, you may be wondering how your non-profit can take part in larger news events. Will they ment...

Real Life Emergencies on Soclal Media + Your Safety

Alan W. Silberberg | Posted 12.22.2015 | Technology
Alan W. Silberberg

Emergency! Emergency! Now what? Many people must feel the 2015 holiday break could not have arrived soon enough what with terrorism, crazy weather an...

Michael Brown Should Take Responsibility for his Hurricane Katrina Mistakes

Melissa Schwartz | Posted 09.02.2015 | Politics
Melissa Schwartz

Brown didn't take responsibility for the mistakes of the past. His love letter to himself was about all of the ways he was wronged or misunderstood. His regrets seems to revolve around not more accurately predicting how the media and congressional investigators would spin his words, take what he said out of context, or lay blame at his door.

Don't Ask, Won't Tell

Marcia Liss | Posted 06.30.2016 | Comedy
Marcia Liss

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Brian Williams and the Anatomy of a Comeback

Melissa Schwartz | Posted 04.20.2015 | Media
Melissa Schwartz

I make my living creating, enhancing and protecting brand reputations. That said, the ability of politicians and celebrities to reinvent themselves and make successful comebacks to public life never ceases to amaze me.

The Sony Hack -- Shooting the Messenger in a Time of Crisis

Katie Chodosh | Posted 02.18.2015 | Media
Katie Chodosh

Of course Sony is angry and embarrassed that this has happened and it is unforgiveable that the hackers have leaked private information on employees and actors. But the press are not the villain here.

Why Dave Brandon Won't Be Michigan's Athletic Director Next Year

Justin Knapp | Posted 12.17.2014 | Sports
Justin Knapp

The meltdown at Michigan following back-to-back home losses and the severe mishandling of concussed quarterback Shane Morris left the realm of my "passion" and entered the world of "profession." I may have a love for football, but my career is in communications.

A Lesson in Crisis Communications, Courtesy of DiGiorno

Katrina Sands | Posted 11.10.2014 | Business
Katrina Sands

It's a PR and moral nightmare, and the deepest fear of most handlers of a brand's social media presence. It's also one of the most easily avoided, and most difficult to fix: the ever-present Twitter Blunder.

Getting Up After You've Been Knocked Down

Melissa Schwartz | Posted 10.15.2014 | Media
Melissa Schwartz

While it is true that the internet lives forever, so does an individual's legacy. While the public may act as judge and jury during a media firestorm, the person who has been through the storm has the ability to chart his or her path to redemption.

Hot Mic Moments Are Nothing New

Melissa Schwartz | Posted 09.20.2014 | Media
Melissa Schwartz

Game changers? No. Embarrassing? Sure. But instead of a process story about an unforced error that did not affect any substantive narrative, don't we deserve to have the media focus on substance?

If I Were LeBron's PR Guy...

John P. David | Posted 09.08.2014 | Sports
John P. David

I don't know where James will play next season, but his current free agency offers an opportunity to make some amends to Cleveland fans, even if he decides to play elsewhere.

Disruptive Technology Merits Disruptive PR

John P. David | Posted 08.31.2014 | Media
John P. David

One of the big stories of the summer is the rise of ridesharing services. You may have heard of the major players (companies Uber and Lyft) or seen on...

Should the U.S. Have Google's 'Right to Be Forgotten' Too?

John P. David | Posted 08.02.2014 | Technology
John P. David

Google recently unveiled a system which enables citizens of the European Union to ask the search engine to remove results from its listings. The move comes in response to a landmark European Union court ruling which gave people there the "right to be forgotten."

Every Business Needs a Reputational Firewall

John P. David | Posted 07.16.2014 | Business
John P. David

In 2006, 60 Minutes aired a story about a famous, yet secretive hedge fund billionaire who was embroiled in a stock-shorting lawsuit. While the story ...

Why Not Even Olivia Pope Can Help Donald Sterling

Melissa Schwartz | Posted 06.28.2014 | Media
Melissa Schwartz

Aside from the obvious fact that Olivia would not be welcome at a Clippers game (the character is played by African American actress Kerry Washington), there are a few tips any crisis expert would have advised.

The 'Front Page Rule'

Melissa Schwartz | Posted 06.17.2014 | Media
Melissa Schwartz

Despite an organization's best efforts at reputation management, a nasty (or worse yet, entertaining) anecdote about leadership can go viral in an instant.

One Lesson We Must Learn From the Boston Marathon Bombing

J. Peter Donald | Posted 06.16.2014 | Crime
J. Peter Donald

Despite warnings and near-constant reminders, many governments and first-responder agencies haven't thought thoroughly about communicating with the public during a crisis. In fact, most haven't even written a crisis communications plan.

The Road to Redemption for Self Magazine

Melissa Schwartz | Posted 06.03.2014 | Media
Melissa Schwartz

Organizations should take note of Self's experience as they contemplate ways to engage consumers. Humor is a great way to stimulate curiosity, but it has its pitfalls.

Just Spell My Stock Symbol Right

John P. David | Posted 05.21.2014 | Business
John P. David

One day last week, my wife called me and she was aghast regarding the story of Josh Hardy, a seven-year-old cancer survivor from Virginia who is suffe...

Torment, Anger and Poor Communicating

Chris Komisarjevsky | Posted 03.16.2014 | Business
Chris Komisarjevsky

As we enter the second week of the search for Malaysian Airlines Flight MH370, we are hearing more and more questions raised about the ability of the ...