We've all been there. The company says it'll come at a certain time to set up your premium TV service. You reschedule your life so you can be home to ...
Lisa Earle McLeod | Posted 12.31.2011
You know the old adage "The customer is always right." Guess what? Sometime they're not. It doesn't matter whether you sell cupcakes, or you're...
BJ Gallagher | Posted 10.01.2011
This complaint-is-a-gift notion is not one that comes naturally to anyone. None of us like to hear negative feedback. But feedback is the breakfast of champions.
The Huffington Post/AOL Small Business | Julia L. Rogers | Posted 08.24.2011
The customer is always right. And with the proliferation of online customer feedback in recent years, now he has a big, public megaphone. Positive com...
Luther Lowe | Posted 05.25.2011
It's never easy to read negative things about your business on the Internet. Here's some advice on how to respond when it happens.
Naveen Jain | Posted 05.25.2011
The online identity, or "o-dentity," of your business can help or hinder its bottom line. Yet, too many executives fail to safeguard their company's online reputation.
HuffingtonPost.com | Loren Berlin | Posted 04.09.2012