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Customer Complaints

How to Talk to Your Angriest Customers

Gregory Ciotti | Posted 06.17.2015 | Business
Gregory Ciotti

Customers want to be treated with respect. The day you stop talking to them like regular people is the day you lose touch and relevance. After that, you start losing customers.

19 Idiotic (But Real) Travel Complaints

Blogdramedy | Posted 01.23.2014 | Comedy

#5: "The beach was too sandy. We had to clean everything when we returned to our room."

How Doing What You Say Can Be a Differentiator for Your Business

Ian Altman | Posted 07.15.2013 | Business
Ian Altman

As I wrote last week, my wife and I recently purchased new mattresses. Though I have received many emails asking which ones, I am staying clear of nam...

McDonald's Employees Need To Smile More, Execs Say

The Huffington Post | Ron Dicker | Posted 04.11.2013 | Business

Hey, McDonald's employees, smile! The fast-food giant is urging its franchises to be more congenial with customers, the Wall Street Journal report...

America's Meanest Airlines

U.S. News Travel | Posted 06.09.2013 | Travel
U.S. News Travel

ellenm1 / Flickr The 2013 Airline Quality Ratings (AQR) report -- released on Monday, April 8 -- shows that the U.S. Department of Transportation rec...

The Customer's Not Always Right

Evanne Schmarder | Posted 11.20.2012 | Small Business
Evanne Schmarder

Let's face it, not every interaction or transaction will go off without a hitch. However, the way you handle these opportunities in disguise will be a driving factor in customer loyalty and return/referral business.

10 Ways To Retaliate Against Bad Customer Service

The Huffington Post | Alicia Ciccone | Posted 08.07.2012 | Money

Hell hath no fury like a customer scorned. We've all been there: that hour-long phone call with a customer service rep that concluded only with a d...

Loren Berlin

DirecTV Install Hell | Loren Berlin | Posted 04.09.2012 | Money

We've all been there. The company says it'll come at a certain time to set up your premium TV service. You reschedule your life so you can be home to ...

Why the Customer Isn't Always Right

Lisa Earle McLeod | Posted 12.31.2011 | Business
Lisa Earle McLeod

You know the old adage "The customer is always right." Guess what? Sometime they're not. It doesn't matter whether you sell cupcakes, or you're...

A Customer Complaint Is a Gift

BJ Gallagher | Posted 10.01.2011 | Business
BJ Gallagher

This complaint-is-a-gift notion is not one that comes naturally to anyone. None of us like to hear negative feedback. But feedback is the breakfast of champions.

Managing Online Customer Feedback: 5 Things You Need To Know

The Huffington Post/AOL Small Business | Julia L. Rogers | Posted 08.24.2011 | Small Business

The customer is always right. And with the proliferation of online customer feedback in recent years, now he has a big, public megaphone. Positive com...

How To Deal With Online Critics

Luther Lowe | Posted 05.25.2011 | Business
Luther Lowe

It's never easy to read negative things about your business on the Internet. Here's some advice on how to respond when it happens.

Manage Your Company's Online Identity -- Or The Competition Will Manage It For You

Naveen Jain | Posted 05.25.2011 | Business
Naveen Jain

The online identity, or "o-dentity," of your business can help or hinder its bottom line. Yet, too many executives fail to safeguard their company's online reputation.