iOS app Android app

Customer Relationship

Are You the All-Star of Your Niche?

MaryEllen Tribby | Posted 01.23.2014 | Business
MaryEllen Tribby

At the end of the day, trust and respect are the two most important elements in ANY relationship, including the relationship between you and your customer. If you ain't got those two factors, you got nothin'.

In Tough Economic Times: Market Smarter, Not Harder

MaryEllen Tribby | Posted 10.22.2013 | Business
MaryEllen Tribby

Perhaps one of the greatest benefits of multi-channel marketing is that it provides great customer relationship-building opportunities.

Dear LinkedIn (and Facebook and Google): It's My Life. Isn't It My Data?

Michael Hinshaw | Posted 08.14.2012 | Business
Michael Hinshaw

The era of Big Data is upon us. Unfortunately, it's marked by Big Screw Ups -- like LinkedIn's.

Instagram vs. Kodak: Smart Customers Sidestep Stupid Companies

Michael Hinshaw | Posted 06.24.2012 | Business
Michael Hinshaw

The bigger question is why a larger, established company like Kodak didn't invent Instagram, or an app like it. They have the resources, the talent and the opportunity. What is it that stalled -- possibly fatally -- this once-smart company?