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Customer Satisfaction

Using Customer Satisfaction Survey Results to Grow

Melinda Emerson | Posted 08.24.2016 | Business
Melinda Emerson

Measuring, analyzing, and tracking customer satisfaction is essential to sustained business growth. Small business growth demands that you keep a fin...

Think Like the Customer (Part 1 of 2)

Amit Bhaiya | Posted 08.23.2016 | Business
Amit Bhaiya

For all of the amazing conveniences that online shopping offers, the customer is still one step removed from physically seeing, hearing, tasting, smelling or touching the actual product. Personalizing the shopping experience engages the human senses in ways that are essential to making any purchase decision.

3 Essential Questions When Creating Your Customer Support Experience

Sarah Deane | Posted 08.11.2016 | Business
Sarah Deane

The support experience, customer service, and customer care, play an incredibly important role in a Customer's Experience of a brand. How a brand shows up when things go wrong weighs heavily on the Customer's perception of the brand as a whole.

Want to run a large business like a start-up? Get closer to your customer.

Alex Atzberger | Posted 08.05.2016 | Business
Alex Atzberger

Here's a challenge: find a company mission statement or vision that doesn't contain the word "customer." While I'm not a betting man, my money says yo...

5 Ways to Protect Customers & Increase Trust Within the Industry

Zak Mustapha | Posted 07.27.2016 | Business
Zak Mustapha

Put an atom's weight of doubt in a customer's heart about your business and you've lost them. In fact, you can also face lawsuits and possibly bad press. Your customers are what keep your business running and you need to protect them in every way you can. You must invest into their safety and security.

The Importance of Customer Service Recovery: How it Will Save Many of Your Customer Relationships

Erandi Palihakkara | Posted 05.10.2016 | Business
Erandi Palihakkara

For any business, from time to time, failures in customer service are unavoidable. If handled appropriately, they can provide a business with excellent opportunities to learn, grow and establish stronger relationships with the customer base.

Customer Service or Customer Satisfaction?

David B. Nast | Posted 04.15.2016 | Business
David B. Nast

It's been said that, "Service is what the bull does to the cow..." So, with that image in mind, how do you want your clients and customers to feel when they do business with you?

5 Simple Things Customers Want to Know About You

Heather Younger | Posted 03.03.2016 | Business
Heather Younger

Both customers and employees want a lot of the same things. It's finding alignment on both sides of the coin and leveraging the learning from one area and applying it to the other. If you make sure your customers are well take care of and they know it, you will do just fine.

How To Make Your Opt-Ins Bring In Thousands Of Ready-To-Buy Clients

Sigrun Gudjonsdottir | Posted 02.10.2016 | Business
Sigrun Gudjonsdottir

Getting people to opt-in on your list of potential clients is not the easiest thing to do, but with determination and willingness to test and improve ...

7 Tech Savvy Ways to Keep Your Teeming Customers Satisfied

Toby Nwazor | Posted 01.25.2016 | Business
Toby Nwazor

To stay ahead of the competition, you need to go beyond the traditional customer care and retention services. You need to satisfy the teeming number of customers at hand. Doing that that requires an upgrade, else you will lose them to your competitors.

Stop Throwing Yourself Off-Balance - 5 Factors to be Mindful of When Making Business Decisions

Valeh Nazemoff | Posted 01.11.2016 | Business
Valeh Nazemoff

When business owners and executives attending my latest business transformation workshop instantly shouted their response to a question I posed, it re...

5 Progressive Digital Marketing Trends for 2016

Shail Khiyara | Posted 01.08.2016 | Business
Shail Khiyara

Motion (video) will be the new currency to grab attention and conversions in a digitally distracted world.

No Good, Rotten, Simply Terrible Customers

Brian T. Edmondson | Posted 12.07.2015 | Business
Brian T. Edmondson

A customer walked into Hannah's store with a snow globe she had bought. But something wasn't right. Hannah could tell just by the look on the customer...

How to Fix the Fundamental Flaw in How You Measure Customer Satisfaction

George Bradt | Posted 10.14.2015 | Business
George Bradt

It's frightening how many organizations say they care about customer satisfaction and how many of them are measuring the wrong thing the wrong way and then doing the wrong things with the information anyway.

How Good Customer Service Can Be Your Most Powerful Marketing Tool

Debra Carpenter | Posted 09.10.2016 | Business
Debra Carpenter

When we talk about marketing, we often talk about defining your ideal customer, creating great content, and making sure that the product you're selling delivers on your promises. But we don't talk enough about customer service and how exemplary customer service is an important element of successful marketing.

U.S. Airlines -- On a 'Collusion' Course?

Frank Islam | Posted 07.10.2016 | Business
Frank Islam

In the United States, over the past decade or so, planes have been disappearing too -- as routes and flights have been eliminated or cutback. The apparent reason for this is due to a lack of competition.

What a Cabbie Can Teach Us About World-Class Customer Service

John Bowen | Posted 05.25.2016 | Business
John Bowen

How do we differentiate ourselves from the other competitors on the playing field so we truly stand out to our clients and prospects? It's a hugely important question these days given all the noise in the marketplace -- and believe it or not, the best answers might just come from a taxi driver.

Poor Customer Service Prevents Repeat Business

Dr. Tiffany D. Sanders | Posted 05.18.2016 | Business
Dr. Tiffany D. Sanders

The experience my friends and I had at the popular Outback Steakhouse restaurant was an unusual and memorable one. Encounters such as this one can easily be misconstrued especially since the bartender was white and the customers were black. But one thing for certain, it illustrated how poor customer service can leave an aftertaste that will cause anyone to avoid patronizing at an establishment for years to come.

Customer Loyalty Survey Makes a Few Surprising Connections

Chris Barnes | Posted 05.02.2016 | Business
Chris Barnes

Basically, everyone still loves Apple, Amazon and Costco. The report also backs up the trend of people abandoning their cable television provider (many of which had ratings) in favor of online video service Netflix, which had the second highest raise in an NPS score after BlackBerry.

What is Poor Customer Support Costing Your Business?

Gregory Ciotti | Posted 06.25.2015 | Business
Gregory Ciotti

While some companies view service as nothing more than an expense, the data show that providing great experiences is just as rewarding for customers as it is for your bottom line.

Buying a Mattress

Jasmine Jaksic | Posted 05.25.2015 | Comedy
Jasmine Jaksic

While my husband and I have a million things in common, how we deal with customer service is not one of them. Like most people, I don't enjoy interacting with them (thanks, Comcast), but he does!

Service Excellence: It's Not Just for Holiday Shopping

Pam Lyra | Posted 01.21.2015 | Business
Pam Lyra

As a service professional, I used to find myself ranting about my terrible service experiences to friends and family. Then, one day I had a perspective change, and I began raving about my great service experiences -- to the persons who delivered them to me.

The 28 Best Things Restaurants Do for Their Customers

Thrillist | Posted 11.18.2014 | Taste

Close your eyes and imagine a wonderful place where the bread is free and the hand soaps smell fantastic.

What To Do When Your Best And Oldest Customer Isn't Happy

Gregory P. Demetriou | Posted 11.11.2014 | Small Business
Gregory P. Demetriou

You have a long relationship with this customer and it is exactly at this time they need to know that you're genuinely upset with whatever has developed. You need to take a breath before you engage with customer or staff. You also need to understand that giving up completely to whatever demands are made and make the situation go away is not always necessary.

Put Your $$ Where Your Mouth Is!

Marshall Goldsmith | Posted 10.19.2014 | Business
Marshall Goldsmith

In terms of liking the coach -- I have never seen a study that showed that clients' love of a coach was highly correlated with their change in behavior. In fact, if coaches become too concerned with being loved by their clients -- they may not provide honest feedback when it is needed.