I’ve met some of the most renowned entrepreneurs and business experts of our day. Some were disappointing in person, while others lived up to their ...
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Posted 05.24.2012
By Rachael Prokop The jobs available to teenagers seem designed to make you feel powerless. Mechanically stuffing groceries into plastic bags. Serv...
Stuart Wall | Posted 05.23.2012
When it comes to dealing with customer service issues, no two situations are alike, and there's no one-size-fits-all solution. However, patience and a willingness to listen will rarely steer you wrong.
Christine Negroni | Posted 05.18.2012
I am skeptical that Carroll's book has done what one jacket review claims, that he has "taught corporate America how to treat people better." I'd like to see some evidence of that.
Shawn Amos | Posted 05.18.2012
Companies that hope to remain competitive know they need to maintain a presence on social media sites. But how can they integrate customer service into the operation?
Chris Hurn | Posted 05.21.2012
Most people have experienced outstanding customer service in one form or another -- an attentive server at a restaurant or a retail store employee who goes the extra mile.
Nick Segal | Posted 05.15.2012
When you team up with a quality realtor, your successful relationship will likely produce what we all want: you being happy with your deal.
Todd Lapidus | Posted 05.14.2012
You should be alarmed by what is being said and by what passes as customer service. The ability to speak in a way that matters and inspires is at the core of brand leadership.
Loren Berlin | Posted 05.03.2012
Are you a social media fiend? More inclined to tweet or post to Facebook than pick up the phone or shoot off an email? If so, you may also be a bit of...
The Huffington Post | Katherine Bindley | Posted 05.03.2012
Leaving a phone unattended among friends can mean opening yourself up to being messed with in the form of ridiculous status updates, tweets or texts. ...
JustLuxe | Posted 04.30.2012
Customer needs--as this roundup shows--are becoming more eclectic by the day.
Fortune | Geoff Colvin | Posted 04.19.2012
FORTUNE -- Call-center customer service has become a finely honed discipline, but usually it seems honed to cut time: The agent is superficially frien...
Joanna Robinson | Posted 04.18.2012
When you cheap, bulk customers flood me with all kinds of additional problems, the costs extend beyond money. I actually made a profit off the last Groupon I ran. But I won't do it again because of the pain inflicted on me when dealing with you.
Frank Farwell | Posted 04.19.2012
When they see these letters as a hassle and try to slough them off, they are just shooting themselves in the foot. Instead of embracing a problem and solving it now, they are pushing it off into the future, where it will do more damage.
BJ Gallagher | Posted 04.18.2012
I'd never heard the term "Go-Giver" before and it intrigued meso I got in touch with Bob Burg, who coined the term in his book, The Go Giver. I found Burg on Twitter and asked if I could interview him to find our more.
Reuters | Posted 04.13.2012
By Mitch Lipka April 12 (Reuters) - Jocelyn Floyd was waiting with her kids at the airport in Springfield, Illinois, for a flight to F...
Janine Popick | Posted 05.29.2012
Spending money on advertising alone just doesn't work anymore. You are not the proud owner of your brand; your customers are. Listen to them and do whatever you can to make them happy, and watch your business grow - by leaps and bounds.
The Huffington Post | Khadeeja Safdar | Posted 03.29.2012
That old adage that the customer is always right might be true. Whether it matters is up for debate. “Nobody really puts customers first,” Art...
Lori Day | Posted 05.27.2012
So I say to the worst Internet service provider in the world, to whom I have given dozens of hours of my time over the years dealing with their incompetent customer service and tech support professionals and their highly unstable platform, goodbye and good riddance.
HuffingtonPost.com | Loren Berlin | Posted 03.28.2012
Robert Soule, 62, used to be a devoted Costco customer, spending nearly $10,000 a year on groceries, electronics and home furnishings at the big box d...
Patrice Peyret | Posted 05.26.2012
It's tax-filing season, and the fastest-growing way to receive tax refunds is on prepaid cards. So it is a great time to review how prepaid card vendors can do a better job explaining how the cards work and what the true costs are.
Donna Larner Lavery | Posted 05.23.2012
I was contacted by a woman named Leslie this week, in hopes that I could assist her in resolving an issue she was experiencing in the purchase of a foreclosed upon property. This was an issue where transparency and authenticity really moved things along.
Justin Fox | Posted 05.22.2012
New technologies are empowering consumers in new ways. But there still is, and probably always will be, an awful lot of money to be made by banking on customer laziness, limited attention, stupidity and lack of options.
Angela Perkey | Posted 05.21.2012
Have you ever felt less than motivated to go to work? For the vast majority of us, the answer is a resounding yes.
BJ Gallagher | Posted 05.20.2012
Author Andrea Kay refers to herself as a Career Whisperer. Her book reminds me of my favorite Tolstoy quote: "Everyone thinks of changing the world but no one thinks of changing himself."
The Huffington Post | Rieva Lesonsky | Posted 05.24.2012