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Customer Service Representatives

10 Fun Things to Do While on Hold With Your Insurance Company

Sarah O'Leary | Posted 11.29.2014 | Healthy Living
Sarah O'Leary

The time you spend waiting for the insurance company to answer your call can be incredibly frustrating. Here are several activities you can do while waiting for "the next available representative" to assist you.

10 Ways to Rule at Customer Service, Hint: Watch Out for Astroturfing

Craig Newmark | Posted 02.26.2014 | Impact
Craig Newmark

I've been doing customer service in different capacities for the last 32 years, more or less... I joined IBM in '76, became a Systems Engineer in '82,...

Which Retailers Know Their Products Best?

Adriana Dunn | Posted 01.23.2014 | Style
Adriana Dunn

As we lead up to the holiday shopping blitz, StellaService Analysts conducted the following study to unearth the best-in-class performers in online retail that have made knowledge and education of their customer service representatives a priority.

Company Keeps Customer On Call For Over 10 Hours

The Huffington Post | Posted 12.21.2012 | Business

It appears Zappos has a unique definition of good customer service. The online shoe and apparel retailer broke its personal record for longest cust...