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Customer Service Tips

What to Do When Airline Customer Service Isn't

Kerri Zane | Posted 07.30.2015 | Travel
Kerri Zane

Traveling is one the best part of life, but it can also be fraught with unexpected "surprises." One grumpy customer service rep can make a trip go from bad to worse, but that doesn't have to be the case. Here are some tips to help you navigate a similar situation.

25 Ways to Connect With Your Clients

Susan Kerr | Posted 01.06.2015 | Business
Susan Kerr

I've built my life around learning about, reflecting on, thinking of and caring for people -- their motivations, best interests, livelihoods, lives. I've lived different chapters of this; and I do believe the way I care and how I care has changed across the years.

Serious About Business? Then Get Serious About Business Meals

Piero Selvaggio | Posted 11.05.2014 | Small Business
Piero Selvaggio

When you have a business meal at a restaurant, it is not simply to satisfy hunger. A restaurant acts as a live theater for your meal, and this is especially important for business.

One Simple Rule To Succeed As A Small Business -– Customer Service

Joseph Jaconi | Posted 06.27.2014 | Small Business
Joseph Jaconi

With customers eager to blast bad news about a company, product or experience, small business owners now have to start taking customer service more seriously or else one minor mishap could send current patrons away and practically shut the door on any potential new clientele.

Customer Service Shouldn't Be A Lost Art

Piero Selvaggio | Posted 08.18.2014 | Small Business
Piero Selvaggio

The reality is this: customer service, when extraordinary, can be the one factor that can launch your success story and float your business through the hardest of times.

Social Security Administration's Cautionary Tale of Customer Service

Liz Wainger | Posted 04.07.2014 | Business
Liz Wainger

My local Social Security office is a depressing place -- a gray building with metal blue chairs that aren't meant to be sat in for 30 minutes, let alone for the two to three hours that it takes to get any matter resolved here.

4 Powerful Tips On How to Be A Powerful Listener in 2014

Blake Landau | Posted 02.26.2014 | Business
Blake Landau

Being a good listener can be the difference between recognizing opportunity, and completely missing the boat.

Customer Service? Simple, Just Be of Service

Malcolm Levene | Posted 02.08.2014 | Healthy Living
Malcolm Levene

It seems as though one doesn't need any qualifications to be in the customer service arena. I think you do need some qualifications. They are: a love of helping people, enjoying one-to-one communication, and deriving some joy/satisfaction from seeing a total stranger satisfied.

5 Ways to Drive a D.C. Customer Crazy

Kristin Muhlner | Posted 08.31.2013 | DC
Kristin Muhlner

The most common complaint from DMV reviewers is about how long they have to wait for anything -- and that means anything.

How To Translate A Pet Peeve Into A Winning Business

Yaniv Masjedi | Posted 08.17.2013 | Small Business
Yaniv Masjedi

For those of you interested in breaking out of cubicle life and starting your own thing, I highly recommend tapping into your biggest pet peeves. But before you do, consider the following words of advice.

Customer Service: The New Proactive Marketing

Hulya Aksu | Posted 05.26.2013 | Business
Hulya Aksu

Being in business means more than just selling your services or goods. In 2013, being in business means selling, monitoring, engaging, social sharing, online reviewing, reputation managing, generating, and -- most importantly -- listening.

Are You Making These Fatal Mistakes In Your Business?

Denise Gosnell | Posted 02.04.2013 | Business
Denise Gosnell

Poor customer service is killing business growth worldwide. No wonder businesses are struggling -- they are forgetting about listening to the very people that keep them in business to begin with!

"Striking" Success Through Customer Experiences: What Corporate America Can Learn From Bowling

Steve Johnson | Posted 12.25.2012 | Business
Steve Johnson

In the last two decades, it seems everything in our world has undergone some sort of change -- from the way we watch our entertainment, make purchases, or even communicate. But some things don't change.

The Customer's Not Always Right

Evanne Schmarder | Posted 11.20.2012 | Small Business
Evanne Schmarder

Let's face it, not every interaction or transaction will go off without a hitch. However, the way you handle these opportunities in disguise will be a driving factor in customer loyalty and return/referral business.

OH BEEEHAAAVE! Winning the Talent War and Keeping Customers Extremely Happy

Julie Kantor | Posted 11.05.2012 | Business
Julie Kantor

Austin Powers didn't just make us laugh, he had a good point for America's employers. We need to behave much more to increase employee and customer loyalty. We have to out-behave the competition!

If Customers Are Right 80 Percent of the Time, What Do You Do the Other 20 Percent?

Stuart Wall | Posted 07.23.2012 | Small Business
Stuart Wall

When it comes to dealing with customer service issues, no two situations are alike, and there's no one-size-fits-all solution. However, patience and a willingness to listen will rarely steer you wrong.

5 Best Practices to Improve Customer Service

Ernan Roman | Posted 12.26.2011 | Business
Ernan Roman

Your whole enterprise depends on them... but if your front-line service people feel like they're on the low end of the totem pole, your customers are ...

Maximize Your Profits by Maximizing Choice

Dorie Clark | Posted 04.21.2015 | Business
Dorie Clark

It's essential to identify the core values of your business and stand up for them. But it's also essential to weed out false assumptions and bad business habits.