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Customer Service

Seek Respect, Not Attention. It Lasts Longer

Margarita Hakobyan | Posted 04.25.2016 | Business
Margarita Hakobyan

Author Ziad Abdelnour, in his book Economic Warfare, is frequently quoted as saying "Seek respect, not attention. It lasts longer." Written in 2011, b...

How to Win Customer's Heart Through Phone Call

Yatin Khulbe | Posted 04.20.2016 | Business
Yatin Khulbe

In this automation era, one must not forget the importance of nurturing relationships with customers. By understanding the right ways of speaking over...

38 Design Tips for Creating an Amazing User Experience

Don Dodds | Posted 04.18.2016 | Business
Don Dodds

The SEO and online marketing landscape is one that is constantly in flux, changing with small steps or big leaps as the online realm itself evolves to...

Authenticity: Actions Speak Louder Than Words

Jim Joseph | Posted 04.15.2016 | Business
Jim Joseph

My brand communications agency, Cohn & Wolfe, just released its fourth annual study on brand authenticity. In the study, we polled 12,000 consumers around the world in 14 different markets to ask them about the authentic behavior of brands.

Customer Service or Customer Satisfaction?

David B. Nast | Posted 04.15.2016 | Business
David B. Nast

It's been said that, "Service is what the bull does to the cow..." So, with that image in mind, how do you want your clients and customers to feel when they do business with you?

The customer is "sometimes" right

Erika Dickstein | Posted 04.15.2016 | Business
Erika Dickstein

Let's just say it: in business, mistakes happen.

Sustainable Wealth Management

Paul Pizzala | Posted 04.14.2016 | Business
Paul Pizzala

A simple question what is sustainability for a wealth manager deserves a simple answer.

Here's How Complaints Can Improve Your Business

Ira Kalb | Posted 04.13.2016 | Business
Ira Kalb

The way companies handle complaints can mean the difference between success and failure in an increasingly competitive marketplace. Businesses that tu...

Delivering a Great Customer Experience: Is It Nature or Nurture?

David Nour | Posted 04.08.2016 | Business
David Nour

When it comes to strategic relationships, I'm particularly curious about where excellence comes from. Is it nature or nurture? Two recent customer s...

Customer service on hold: we hate phone menus and don't trust virtual assistants like Siri

The Conversation US | Posted 04.07.2016 | Business
The Conversation US

Jacob Groshek, Boston University; Chelsea Cutino, Boston University, and Jill Walsh, Boston University "Just thinking about it makes me break out int...

How to Turn Customers into Brand Advocates

Lucinda Watrous | Posted 04.05.2016 | Business
Lucinda Watrous

In the marketing world, it's no secret that it costs more money to generate a new customer than it does to market to an existing one. To make the most...

5 Ways to Personalize the E-Commerce Shopping Experience

Dorit Sasson | Posted 03.25.2016 | Business
Dorit Sasson

In the online world of shopping, it's only natural that your customers will express concerns or ask questions about the products. Nowadays many e-com...

How to Personalize the E-Commerce Shopping Experience

Dorit Sasson | Posted 03.25.2016 | Business
Dorit Sasson

In the online world of shopping, it's only natural that your customers will express concerns or ask questions about the products.

How to Engineer a Great Customer Experience

Ted Rubin | Posted 03.22.2016 | Business
Ted Rubin

Everybody's talking about customer experience these days, but how many companies actually follow through to ensure that their customers are getting th...

6 Tools to Help You Build a Personalized Online Shopping Experience That Converts

Allen Burt | Posted 03.18.2016 | Business
Allen Burt

Did you know that 70 percent of consumers want your ecommerce store to give them a more personalized shopping experience? From product suggestion to personalized ads and emails, customers want to feel like your business knows them.

The 5 Steps To An Effective Sales Conversation

Elliot Begoun | Posted 03.16.2016 | Business
Elliot Begoun

White, silver and black. Those are the three most common car colors according to my Google findings. With that information in hand, my son and I assem...

How to Make Customer Experience the Center of Your Content Marketing Strategy

Don Dodds | Posted 03.15.2016 | Business
Don Dodds

Digital marketing is maturing, there's no doubt about it. In the past, brands could get away with relying on superficial campaigns and keyword-stuffed...

Six Tips for Harnessing the Power of a Thank You Note for Your Business

Shuly Oletzky | Posted 03.15.2016 | Business
Shuly Oletzky

"What a wonderful thing is the mail, capable of conveying across continents a warm human hand-clasp." ~Author Unknown In October 2014, I was in Annapo...

Insurance Industry: Tips to Reverse Low Customer Satisfaction

Parker Beauchamp | Posted 03.15.2016 | Business
Parker Beauchamp

Customer satisfaction with traditional insurers is dipping, with many unhappy policyholders looking to non-insurers for solutions. Research from Acc...

Joe's Crab Shack in Hot Water

Nate Holzapfel | Posted 03.14.2016 | Business
Nate Holzapfel

It has become en vogue for chain restaurants to decorate in a style that makes them seem more unique and less mass market. This brings up an issue tha...

Why Every Brand Needs a Writer and Content Creator in 2016

Anthony Awadalla | Posted 03.14.2016 | Business
Anthony Awadalla

Do me a favor. Next time you're eating lunch or dinner in a public setting, do a quick scan around the room or within your group and check how many cellular phones are placed on the surface of a table.

How to Navigate Around the Portlandish Restaurant Scene if You Just Want a Dash of Nice in Your Dish

Kay Tacke Morse | Posted 03.09.2016 | Travel
Kay Tacke Morse

The Indifference plague is spreading like bike lanes in our town, sprawling even out to the little charming friendly burrows. When did it become cool or even ok to lack basic manners?

Where Have All the Humans Gone?

Doug A. Sandler | Posted 03.09.2016 | Technology
Doug A. Sandler

Maybe one day there will be touchtone keys for empathy, compassion, rapport and appreciation. In the meantime I will continue hitting the "0" button, waiting for a human to pick up the phone.

Groceries on the Move -- A Space Adventure

Jeffrey Shaffer | Posted 04.05.2016 | Business
Jeffrey Shaffer

One of the recurring surprises of life among the grocery aisles is discovering that an item has suddenly moved to a new location.

4 Ways Established Businesses Can Disrupt Themselves and Win the Market

Steve Olenski | Posted 03.04.2016 | Business
Steve Olenski

If you're running an established business, you may feel that you've painted yourself into a corner. You've grown a customer base using the business you created and it's too late to go back.