Travel fees will kill any travel budget. Baggage fees, flight change fees, and rental car alternate location drop-off fees, hotel reservation cancellation fees, etc... All these fees add up quickly and make travel more expensive than it should be. So what can you do so that travel fees don't take up a huge chunk of your travel budget?
Across industries, across geographies, and across all demographics, companies are no longer winning consumer love against category competitors. Today the battle for consumer loyalty is against companies in any category that define excellent service, lightning fast responses, and bespoke experiences.
Just took a routine flight from Chicago to Boston. No rain. No snow. Only a 30-minute delay going there due to a "typographical error on the pilot's checklist." (What on earth is that?) So why am I complaining? Well, air travel has become a metaphor for the overall lack of caring and civility we see around us every day.
With the precision of a Rockettes' dance number, one by one the windows in my house have all snapped the little doohickey that lets them slide up and down smoothly and keeps them from going off-tilt. If I were a window repairman, I'm sure there would be a real name for the broken part and with that real name, a real expensive price tag and a real expensive labor call.