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Customer Service

Treating Citizens Like Customers

Tom Fox | Posted 11.30.2014 | Politics
Tom Fox

Providing services to citizens, businesses and other organizations is integral to the missions of most federal agencies, but many are falling short. ...

10 Fun Things to Do While on Hold With Your Insurance Company

Sarah O'Leary | Posted 11.29.2014 | Healthy Living
Sarah O'Leary

The time you spend waiting for the insurance company to answer your call can be incredibly frustrating. Here are several activities you can do while waiting for "the next available representative" to assist you.

The Secret To Truly Successful Customer Service

Jose Vasquez | Posted 11.29.2014 | Small Business
Jose Vasquez

There's one secret to truly successful customer service that you might be overlooking.

KLM's Adorable Lost And Found Service Makes Us Want To Leave Stuff On Planes

The Huffington Post | Ryan Grenoble | Posted 09.23.2014 | Green

KLM's new lost and found program is a lesson in perverse incentives. On one hand, owners who leave property behind risk losing it permanently. The...

Let's Talk About Luxury

Christa Dowling | Posted 11.23.2014 | Women
Christa Dowling

Throughout centuries luxury has had a meaning of the absence of vulgarity. There are many quotes of how people understood Luxury. Here are some of these quotes through centuries from businessmen, poets, writers, artists and others...

Hannah! and Her Shop: Lessons from a Career Retailer

Steve Mariotti | Posted 11.19.2014 | Small Business
Steve Mariotti

Despite what they say, customer service is alive and well. You just might have to go out of your way to find it sometimes. But if you venture ...

The 28 Best Things Restaurants Do for Their Customers

Thrillist | Posted 11.18.2014 | Taste
Thrillist

Close your eyes and imagine a wonderful place where the bread is free and the hand soaps smell fantastic.

How Uber Has Thrown Traditional Taxi Services Under the Bus

Richard Owen | Posted 11.17.2014 | Business
Richard Owen

While Uber's technology connects people with cars to people who need rides, it's not the technology per se that's driving the customer satisfaction that's in turn fueling trial, adoption and loyalty. Rather, it's the customer experience that the technology facilitates and delivers on reliably.

Uncommon Customer Experience

Myles Bristowe | Posted 11.15.2014 | Business
Myles Bristowe

The greatest of marketing masters will tell you they've earned their stripes by learning from their biggest mistakes. At least that's what the honest ones will tell you. We don't always get the results we want, so we learn our lessons.

What To Do When Your Best And Oldest Customer Isn't Happy

Gregory P. Demetriou | Posted 11.11.2014 | Small Business
Gregory P. Demetriou

You have a long relationship with this customer and it is exactly at this time they need to know that you're genuinely upset with whatever has developed. You need to take a breath before you engage with customer or staff. You also need to understand that giving up completely to whatever demands are made and make the situation go away is not always necessary.

Serious About Business? Then Get Serious About Business Meals

Piero Selvaggio | Posted 11.05.2014 | Small Business
Piero Selvaggio

When you have a business meal at a restaurant, it is not simply to satisfy hunger. A restaurant acts as a live theater for your meal, and this is especially important for business.

Standout by 'Liking' Them Before They 'Like' You -- It's Basic #RonR!

Ted Rubin | Posted 11.03.2014 | Business
Ted Rubin

I am confused. Every day brands and marketers are spending millions trying to get you to use, keep using, and share that you love their brands.

How do you Define a Social Business?

Ted Rubin | Posted 10.28.2014 | Business
Ted Rubin

Stop thinking in terms of silos of information and people, and start thinking about ways to connect everyone.

3D: The Future of Customer Service

Sanjay J. Patel | Posted 10.26.2014 | Technology
Sanjay J. Patel

The transition to 3D customer service is inevitable because there is so much experiential value-add that it can provide.

Marcia

Marcia Liss | Posted 10.22.2014 | Comedy
Marcia Liss

...

LGBT Customers On Their Experiences With Anti-Gay Discrimination At Restaurants, Businesses

The Huffington Post | Curtis M. Wong | Posted 02.02.2016 | Queer Voices

In 2012, Chick-fil-A President Dan Cathy sparked a media firestorm after arguing in defense of his fast food chain's support of "the biblical definiti...

The 6 Things You Need to Know to Be Great in Business

Mark Cuban | Posted 10.21.2014 | Business
Mark Cuban

There are no shortcuts in business. In order to be successful there are some things that you must know. These are not all of them by a long shot, but IMHO they are 6 of the most important.

Guy Pranks Cable Company In The Best Way

The Huffington Post | Carol Hartsell | Posted 08.14.2014 | Comedy

Sure we all like to complain about customer service, and for good reason. But have you ever called up a company strictly for the purpose of saying, "H...

The Customer Is Mostly Wrong

Gregory Ciotti | Posted 10.12.2014 | Business
Gregory Ciotti

One of the more iconic phrases in customer service is "give 'em the pickle," drawn from a story by Bob Farrell regarding an unhappy customer who couldn't get extra pickles for his hamburger.

Customer Service Will Be Awful in 2028

Chris Peak | Posted 10.08.2014 | Comedy
Chris Peak

Be prepared is all I'm saying. Customer service, circa 2028 will be like Thunderdome.

The CEO and the Waitress

Steven Crandell | Posted 10.07.2014 | Business
Steven Crandell

"I just got a call from the day care center, and my two-year-old is sick. I have to go. Would...?" The raised eyebrow of one CEO said it all. They had worked hard to carve 60 minutes out of their schedules to begin discussions on a merger. Now this.

Remembering to Give a Positive Review

Andrew Benkovic | Posted 10.06.2014 | Business
Andrew Benkovic

The other day I went to make a reservation at one of my favorite chain-restaurants. It was a Saturday and there are times that the restaurant can be c...

5 Reasons Why You Should Admire Comcast

Gene Marks | Posted 10.05.2014 | Small Business
Gene Marks

I recognize Comcast's shortcomings. But as a guy running a small tech company I also have to admit something: I admire Comcast. And you should too. For a few good reasons.

How You Answer 3 Questions Will Determine Your Leadership Success

J V Crum III | Posted 10.04.2014 | Business
J V Crum III

I began the month July by celebrating the Entrepreneurial Freedom we enjoy in the United States. Throughout the month, I highlighted Socially Cons...

Why Customer Service People Still Give Terrible Customer Service

Lisa Earle McLeod | Posted 10.04.2014 | Business
Lisa Earle McLeod

No ma'am, you cannot speak to my supervisor. No ma'am, I don't even have the number for a supervisor. No ma'am, there is nothing you can do to improve...