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Customer Support

5 Lessons All Departments Can Learn From the Customer Service Department

Blake Landau | Posted 03.01.2014 | Business
Blake Landau

I'm here to give you a friendly reminder that if you are not service-oriented you will not survive. Simple as that. I'm declaring 2014 the year of the service-oriented company.

4 Powerful Tips On How to Be A Powerful Listener in 2014

Blake Landau | Posted 02.26.2014 | Business
Blake Landau

Being a good listener can be the difference between recognizing opportunity, and completely missing the boat.

Which Retailers Know Their Products Best?

Adriana Dunn | Posted 01.23.2014 | Style
Adriana Dunn

As we lead up to the holiday shopping blitz, StellaService Analysts conducted the following study to unearth the best-in-class performers in online retail that have made knowledge and education of their customer service representatives a priority.

Electronic Nonsense Sure Makes No Sense

Harvey Gotliffe, Ph.D. | Posted 01.23.2014 | Technology
Harvey Gotliffe, Ph.D.

It is sad, but only if you let it overwhelm you. Electronic gimmicks and outlets are like forbidden, fat-laden food. You have to learn to discipline yourself and consume just enough to satisfy your craving, without causing damage to your physical or mental health.

My Tech Support in Shining Armor

Linda Howard Urbach | Posted 08.24.2013 | Comedy
Linda Howard Urbach

"I have all day. Take your time. I'm not going anywhere until we get this fixed." I had heard this before. But with Daniel I got the feeling he really meant it.

Finding Your Secret Sales Team

Chris O'Connor | Posted 07.21.2013 | Technology
Chris O'Connor

Everyone is in sales. It doesn't matter what industry you are in or your role within an organization. We're all selling something. And the most successful people not only know this, they embrace it and look for ways to make selling easier.

You're Not a Social Business Leader If __________? (10 Hints)

Vala Afshar | Posted 02.20.2013 | Business
Vala Afshar

Instead of defining what a social business executive is, we decided to list 10 hints that you're not a social business executive.

Washington Can Benefit From Social Business Leadership Principles

Vala Afshar | Posted 02.17.2013 | Business
Vala Afshar

To collaborate with the ethos of value exchange, we must embrace social collaboration. We live in a connected world, where businesses must be able to change and adapt in order to achieve sustainable growth. Washington should take a lesson.

The Fiscal Cliff Will Force Re-invention of Sales

Vala Afshar | Posted 12.13.2012 | Business
Vala Afshar

Combine the changing nature of business today with the macroeconomic stress levels that exist and we are sure to face an unavoidable fact for 2013 -- selling stuff will be much harder than before.

The Future of Customer Support is Social, Mobile, Video and Insourced

Vala Afshar | Posted 02.06.2013 | Business
Vala Afshar

Summary of fact: people are more mobile and social and spending more of their time connected that ever before. And yet so many businesses, notably in the B2B space, have customer service and support organizations that are not ready for the mobile, social, and hyper-connected era.

Surviving Technical Support

Judith Johnson | Posted 05.28.2012 | Healthy Living
Judith Johnson

Over the past week, I have spent more than 15 hours on the phone with technical support for Apple, Time Warner Cable and Microsoft. I've spoken to about 30 different people in the U.S., India and the Philippines, and I have lost my mind on several occasions.

I Hate Customer Support

Jonathan Littman | Posted 05.25.2011 | Business
Jonathan Littman

When you need real business support get it from a real person, who works in a real office. Someone accountable. Someone who will give you a phone number where you can call them back, and get results.