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Customer Surveys

Stop Asking Me for My Opinion

Liz Wainger | Posted 03.20.2015 | Business
Liz Wainger

Most companies these days seem to be in relentless pursuit of my opinion and attitude, yet the questions they ask really don't encourage conversation. Sometimes they just ask me to log on and "complete a survey." Neither approach encourages any deepening of a relationship.

America's Least Favorite Bank Revealed

Reuters | Posted 02.10.2013 | Money

(Corrects score for JPMorgan) By Rick Rothacker Dec 11 (Reuters) - JPMorgan Chase & Co jumped to first in a U.S. custom...

Customer Surveys: 5 Things You Need To Know

The Huffington Post | Julia L. Rogers | Posted 02.27.2012 | Small Business

Surveying your customers regularly and in a variety of ways is a critical part of running a successful business, regardless of your industry, product ...