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The Constitution for the Customer Service Economy

Peter Shankman | Posted 03.28.2015 | Business
Peter Shankman

We, the people of the Customer Economy, in order to obtain a more perfect customer service experience, do ordain this customer service constitution for a new Customer Service World Order.

How Technology Is Taking a Byte Out of Customer Service

Doug A. Sandler | Posted 02.09.2015 | Small Business
Doug A. Sandler

I'm not sure when it happened, but I can assure you, I am not happy about it. As a guy that has owned a business for 30 years and been the primary employee (okay, the only employee), I have gotten the chance to put on many hats.

Man Proposes To Girlfriend On Twitter... She Says...

The Huffington Post | Craig Kanalley | Posted 05.28.2013 | Technology

"I love you! #WillYouMarryMe Watch the Vine here: @marshacollier I love you! #WillYouMarryMe#custserv— Curt Buthman (@curtbuthma...