Dave Carroll

What Airlines Can Learn From Unintentional Heroes

Christine Negroni | Posted 05.18.2012

Christine Negroni

I am skeptical that Carroll's book has done what one jacket review claims, that he has "taught corporate America how to treat people better." I'd like to see some evidence of that.

United Breaks Guitars And Strikes A Chord On Social Media

Dr Mark Pack | Posted 02.12.2012

Dr Mark Pack

For someone on the frontline in a press office when a story hits, it can certainly feel that stories move at great speed, continually eluding attempts to get on top of them. However, scratch under the surface and there are often periods of time when the story is in fact spreading slowly.

Stevie Nicks In Your Dreams and Conversations with Matt Nathanson, Roger McGuinn and My Chemical Romance's Gerard Way

Mike Ragogna | Posted 07.19.2011

Mike Ragogna

2011-05-20-nicks.jpg

Denver's Halloween Blizzard Shuts Down DIA: Vote For The Scariest Airline Horror Story

Posted 05.25.2011

Airlines cancelled dozens of flights and 3-4 hour waits this week as DIA struggled to clear nearly two feet of snow off of runways. The ordeal create...

United Breaks Guitars Song 2: David Carroll's Second Ode To United Airlines (VIDEO)

Posted 05.25.2011

Consumerist points out that musician David Carroll has released a sequel to his "United Breaks Guitars" video -- which just may be the single most fam...

Hitler Finds Out United Breaks Guitars

John Wellington Ennis | Posted 05.25.2011

John Wellington Ennis

The viral wave from Dave Carroll's YouTube video "United Breaks Guitars" is not complete without yet another re-edit of Hitler losing it from the movie "Downfall."

'United Breaks Guitars': Did It Really Cost The Airline $180 Million?

Posted 05.25.2011

By now nearly 4 million people have watched the 'United Breaks Guitars' video that has made its way around the web and back. A quick catch-up: United ...