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Dianna Booher

Does Your Body Language Create Trust?

Dianna Booher | Posted 03.03.2015 | Business
Dianna Booher

To make sure your body language reflects trust or to increase trust with clients and coworkers, keep these tips in mind.

Does Your Writing Reveal Secrets About Your Leadership?

Dianna Booher | Posted 02.25.2015 | Business
Dianna Booher

Vision, attitudes, and personality generally come through loud and clear in your writing. Your challenge: Make the revelations intentional!

Leader, Take a Walk for a Difficult Talk

Dianna Booher | Posted 02.19.2015 | Business
Dianna Booher

Walking loosens the tongue. Think back to your childhood. Do you remember any long walks with grandparents, aunts, or uncles when you bonded as you bounded through the neighborhood or countryside?

5 Ways You May Be Cutting Off Communication With Customers

Dianna Booher | Posted 02.11.2015 | Business
Dianna Booher

For all the hoopla about how companies love their customers, it's just trash talk. I'm convinced that 95 out of 100 organizations don't care about their customers.

3 Common Sense Tips to Communicate Change That Aren't Common Practice

Dianna Booher | Posted 01.28.2015 | Business
Dianna Booher

Communicating change in and of itself is difficult. Persuading someone to change their mind or take action based on that change is harder still. The goal in explaining that change should be like building software -- so intuitive that users no longer need a Help menu.

4 Tips to Tie a Team Presentation Together

Dianna Booher | Posted 01.21.2015 | Business
Dianna Booher

A team presentation is labeled a team presentation for good reason: Its parts should comprise a whole. But team presentations all too often sound like a symphony orchestra warming up instrument by instrument. The following tips will help your team create a presentation that's clear.

Be Brief or Be Dismissed As a Leader: Six Best Practices

Dianna Booher | Posted 01.14.2015 | Business
Dianna Booher

Leaders think strategically, understand the critical link between focus and clarity, and appreciate the value of time. So fewer and fewer are inclined to let others waste their time. Brevity has become a basic communication skill for professionals. Here are six best practices as a leader:

3 Ways to Disagree Without Sounding Disagreeable

Dianna Booher | Posted 01.07.2015 | Business
Dianna Booher

Good leaders can develop bad habits. With careless phrasing, they can give the impression that others' opinions are invalid. The result? This poor communication may harden into habit, causing good employees to exit, feeling as though their contribution no longer matters.

10 Ways to Become a Better Negotiator Next Year

Dianna Booher | Posted 02.28.2015 | Business
Dianna Booher

As I've coached senior leaders in communication skills for the past three decades, I've had opportunity to observe 10 habits that set successful negotiators apart from their less-successful colleagues.

3 Ways to Improve Your Thinking

Dianna Booher | Posted 02.22.2015 | Business
Dianna Booher

Standing before a crowd and trying to think on your feet under pressure or offering answers off the cuff in a meeting doesn't always represent your best thinking. So what does improve your chances for analytical thinking?

Are Your Business Presentations Like Casseroles?

Dianna Booher | Posted 02.15.2015 | Business
Dianna Booher

Whether you're developing a speech, preparing for a media interview, meeting with a client, pitching a proposal to your boss, or counseling an underperforming employee -- pick a point. Start there to simplify.

Are You a Bold or Blunt Communicator?

Dianna Booher | Posted 02.10.2015 | Business
Dianna Booher

"I just call it like I see it." "I'm not a touchy-feely person." "I don't beat around the bush; I just let the chips fall where they may." Such comments frequently escape from the lips of sharp-shooters, who haven't learned the difference between direct communication and bluntness.

Do Manners Still Matter as a Leader?

Dianna Booher | Posted 01.19.2015 | Business
Dianna Booher

We are at our best with those random acts of kindness to strangers. Coworkers and family members don't fare so well. The reasons vary: We take them for granted and think they'll love us anyway. Or maybe familiarity breeds irritability.

4 Customer Comments That May Not Mean What You Think

Dianna Booher | Posted 01.12.2015 | Business
Dianna Booher

When a sale stalls or a customer leaves for the competition, average sales professionals look outward for a "reason." Superstars look themselves in the mirror and ask, "Is THAT the best I can do?" They course correct immediately.

What's Your Potential to Be Profound as a Leader?

Dianna Booher | Posted 01.04.2015 | Business
Dianna Booher

I've lost more sleep over words than from any illness, work, or obligation in my life. Words that I wish I'd said and didn't. Words that I've said and wished I hadn't.

Why the "F" Bomb Backfires as a Communication Tool

Dianna Booher | Posted 12.28.2014 | Business
Dianna Booher

After the shock value wears off, repeated use becomes boring. Such repetitions become as irritating as other word fillers you often hear speakers use: "Uh." "Okay?" Hmmm." "Right?" "You follow me?" "You know what I mean?" "Been there, done that."

6 Things the Best Speakers Never Do

Dianna Booher | Posted 12.22.2014 | Business
Dianna Booher

Whether you're talking football, engineering, or acting, you've seen the best and brightest make mistakes. Fumbles, crashes, bloopers -- the losses can be minor or tragic.

Turn Your Hecklers Into Fans With Careful Communication

Dianna Booher | Posted 12.15.2014 | Business
Dianna Booher

With hecklers it's not all about you. It's all about them. They have an attitude and an agenda. As a person of influence, how do you quickly turn your detractors into supporters?

Are You a Leader Who Laughs?

Dianna Booher | Posted 12.08.2014 | Business
Dianna Booher

With the pressures of leadership, you have a choice -- to get upset or to get a laugh. Getting upset boosts your blood pressure; laughing and a lighthearted culture can boost your productivity and your influence.

Mediating When Communication Breaks Down Between Coworkers

Dianna Booher | Posted 11.29.2014 | Business
Dianna Booher

When coworkers are caught in conflict, do you know how to re-open the lines of communication without getting trapped in the fallout? Do you care--or do you just stay clear? As a leader, here's what you can do to help minimize the grumbling, reduce the stress, and resolve the issue:

7 Words to Make Your Business Writing Work

Dianna Booher | Posted 11.24.2014 | Business
Dianna Booher

Most jobs today require writing of some kind -- email, forms, reports, presentation slides, social media, instructions, ads. And if your job doesn't demand writing skills, your social life does.

5 Dumb Things Smart Salespeople Sometimes Do

Dianna Booher | Posted 11.17.2014 | Business
Dianna Booher

Dumb salespeople drag around tricks that used to work years ago: Remember the puppy-dog close? The forced two-option close? Smart salespeople communicate clearly, act authentically, and appreciate their customers sincerely.

4 Reasons Smart Leaders Scrimmage

Dianna Booher | Posted 11.09.2014 | Business
Dianna Booher

Scrimmaging is as close to a real game as you can get without the hoopla, and it serves multiple functions in sports and at work.

Excessive Talking Can Be a Killer

Dianna Booher | Posted 11.02.2014 | Business
Dianna Booher

Rather than the pay-off of praise from the finished project, people feed on the payoff from promises of what's to come. That makes executing the actual plans much less exciting--and much less likely to get done.

Leaders: Legal, Ethical or Right?

Dianna Booher | Posted 10.28.2014 | Business
Dianna Booher

When people decide to disregard their moral compass as the official business handbook, they begin to make up the rules as they go. Anything can happen, and the situation frequently proves to be a source of conflict.