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Dianna Booher

Stop Communicating 24/7; Rejuvenate With Solitude

Dianna Booher | Posted 08.19.2015 | Business
Dianna Booher

Learn to welcome solitude as the primary avenue toward personal growth. Solitude allows you opportunity to think deep thoughts that affect your character, your relationships, and your career.

How Smart Leaders Arrive at Dumb Decisions

Dianna Booher | Posted 08.04.2015 | Business
Dianna Booher

Ever find yourself in an organization or on a team that's struggling because of a leader's poor decision? You sit back and reflect on the leader personally and wonder why a savvy, experienced, and ordinarily capable person could make such a dumb decision.

The Payoff for Apologies -- and the Penalties for Their Absence

Dianna Booher | Posted 07.28.2015 | Business
Dianna Booher

The father with his kids in tow yelled a couple of obscenities at the gate agent. "Why won't you just open that door and let us on that plane! It's sitting right there. I can see it!"

Are Your Emails Ruining Your Reputation?

Dianna Booher | Posted 07.20.2015 | Business
Dianna Booher

World War II veterans heard the warning "Loose lips sink ships." Today's corollary is that loose lips and lengthy clips may limit risks with the SEC regarding disclosures about finances. But wordy emails will drive your coworkers nuts.

5 Ways to Get Your Point Across Persuasively

Dianna Booher | Posted 07.08.2015 | Business
Dianna Booher

Whether selling carpet, consulting CEOs, or raising venture capital for your second career, consider how to structure and communicate your message so that rather than merely informing--or worse, paralyzing--it persuades.

Popular Quotations on Persuasion--15 Favorites

Dianna Booher | Posted 06.24.2015 | Business
Dianna Booher

I'm guessing not a week passes that you don't need to persuade someone to do something or change something.

5 Lines Employees Hate to Hear From New Managers

Dianna Booher | Posted 06.16.2015 | Business
Dianna Booher

All too often, however, they start out with similar comments -- lines that set their employees up for disappointment and disengagement rather than the intended positive pat on the back and productivity boost.

Rudeness Alert: 16 Things That Show Disrespect and Damage Relationships

Dianna Booher | Posted 06.09.2015 | Business
Dianna Booher

Is my sensor out of whack, or are people becoming less civil toward each other? It's irritating enough when you receive the rude treatment as a customer.

Write a Book Review That Helps, Not Hinders, Part 2

Dianna Booher | Posted 05.27.2015 | Books
Dianna Booher

Reading widely and writing book reviews either on your blog or at online bookstores serves your career and your colleagues well. But have you ever read a book review that was totally unhelpful?

Write a Book Review That Helps, Not Hinders -- Part 1

Dianna Booher | Posted 05.19.2015 | Books
Dianna Booher

Sooner or later, either passion, generosity, or selfishness will push you to review someone's book.

Perspective Leads to Negotiation and Happiness

Dianna Booher | Posted 05.13.2015 | Business
Dianna Booher

Dissatisfaction, unchecked, is contagious. Like watered weeds, it grows until it overtakes a marriage, a workplace, or an organization. Perspective paves the way for gratitude, negotiation, and ultimately happiness.

20 Favorite Communication Quotations

Dianna Booher | Posted 05.06.2015 | Business
Dianna Booher

A great turn of phrase grabs my attention and tickles my thoughts for hours. If you've read any of my books, then you know that I sprinkle them liberally with famous quotations on the topic at hand.

10 Signs Your Boss Doesn't Like Your Work -- and How to Change Things

Dianna Booher | Posted 06.23.2015 | Business
Dianna Booher

Clear, straightforward communication always trumps vague generalities that produce uncertainty, low morale and lower productivity.

The ONE Question Managers Must Answer Correctly

Dianna Booher | Posted 06.14.2015 | Business
Dianna Booher

The one question that you have to answer correctly every time is this: "What are you working on?" And it's particularly critical that you get the answer right when responding to your boss. Your reputation can also suffer when you blow that question with peers.

Don't Let These 5 Confusing Words Mar Your Image

Dianna Booher | Posted 06.02.2015 | Business
Dianna Booher

Tom's an articulate physician, totally able to speak his mind and express a strong point of view. But when he repeatedly says "between you and I," that grammatical error has the same effect as a big splotch of mustard on the front of his suit and tie.

Communicate Your Backstory to Connect

Dianna Booher | Posted 05.11.2015 | Business
Dianna Booher

If you intend to influence others, consider the backstory as the context -- and the gateway -- for your communication and connection.

Does Your Body Language Create Trust?

Dianna Booher | Posted 05.03.2015 | Business
Dianna Booher

To make sure your body language reflects trust or to increase trust with clients and coworkers, keep these tips in mind.

Does Your Writing Reveal Secrets About Your Leadership?

Dianna Booher | Posted 04.27.2015 | Business
Dianna Booher

Vision, attitudes, and personality generally come through loud and clear in your writing. Your challenge: Make the revelations intentional!

Leader, Take a Walk for a Difficult Talk

Dianna Booher | Posted 04.19.2015 | Business
Dianna Booher

Walking loosens the tongue. Think back to your childhood. Do you remember any long walks with grandparents, aunts, or uncles when you bonded as you bounded through the neighborhood or countryside?

5 Ways You May Be Cutting Off Communication With Customers

Dianna Booher | Posted 04.13.2015 | Business
Dianna Booher

For all the hoopla about how companies love their customers, it's just trash talk. I'm convinced that 95 out of 100 organizations don't care about their customers.

3 Common Sense Tips to Communicate Change That Aren't Common Practice

Dianna Booher | Posted 03.30.2015 | Business
Dianna Booher

Communicating change in and of itself is difficult. Persuading someone to change their mind or take action based on that change is harder still. The goal in explaining that change should be like building software -- so intuitive that users no longer need a Help menu.

4 Tips to Tie a Team Presentation Together

Dianna Booher | Posted 03.23.2015 | Business
Dianna Booher

A team presentation is labeled a team presentation for good reason: Its parts should comprise a whole. But team presentations all too often sound like a symphony orchestra warming up instrument by instrument. The following tips will help your team create a presentation that's clear.

Be Brief or Be Dismissed As a Leader: Six Best Practices

Dianna Booher | Posted 03.15.2015 | Business
Dianna Booher

Leaders think strategically, understand the critical link between focus and clarity, and appreciate the value of time. So fewer and fewer are inclined to let others waste their time. Brevity has become a basic communication skill for professionals. Here are six best practices as a leader:

3 Ways to Disagree Without Sounding Disagreeable

Dianna Booher | Posted 03.09.2015 | Business
Dianna Booher

Good leaders can develop bad habits. With careless phrasing, they can give the impression that others' opinions are invalid. The result? This poor communication may harden into habit, causing good employees to exit, feeling as though their contribution no longer matters.

10 Ways to Become a Better Negotiator Next Year

Dianna Booher | Posted 02.28.2015 | Business
Dianna Booher

As I've coached senior leaders in communication skills for the past three decades, I've had opportunity to observe 10 habits that set successful negotiators apart from their less-successful colleagues.