Ever find yourself in an organization or on a team that's struggling because of a leader's poor decision? You sit back and reflect on the leader personally and wonder why a savvy, experienced, and ordinarily capable person could make such a dumb decision.
World War II veterans heard the warning "Loose lips sink ships." Today's corollary is that loose lips and lengthy clips may limit risks with the SEC regarding disclosures about finances. But wordy emails will drive your coworkers nuts.
Whether selling carpet, consulting CEOs, or raising venture capital for your second career, consider how to structure and communicate your message so that rather than merely informing--or worse, paralyzing--it persuades.
All too often, however, they start out with similar comments -- lines that set their employees up for disappointment and disengagement rather than the intended positive pat on the back and productivity boost.
Dissatisfaction, unchecked, is contagious. Like watered weeds, it grows until it overtakes a marriage, a workplace, or an organization. Perspective paves the way for gratitude, negotiation, and ultimately happiness.
The one question that you have to answer correctly every time is this: "What are you working on?" And it's particularly critical that you get the answer right when responding to your boss. Your reputation can also suffer when you blow that question with peers.
Tom's an articulate physician, totally able to speak his mind and express a strong point of view. But when he repeatedly says "between you and I," that grammatical error has the same effect as a big splotch of mustard on the front of his suit and tie.
Communicating change in and of itself is difficult. Persuading someone to change their mind or take action based on that change is harder still. The goal in explaining that change should be like building software -- so intuitive that users no longer need a Help menu.
A team presentation is labeled a team presentation for good reason: Its parts should comprise a whole. But team presentations all too often sound like a symphony orchestra warming up instrument by instrument. The following tips will help your team create a presentation that's clear.
Leaders think strategically, understand the critical link between focus and clarity, and appreciate the value of time. So fewer and fewer are inclined to let others waste their time. Brevity has become a basic communication skill for professionals. Here are six best practices as a leader:
Good leaders can develop bad habits. With careless phrasing, they can give the impression that others' opinions are invalid. The result? This poor communication may harden into habit, causing good employees to exit, feeling as though their contribution no longer matters.
As I've coached senior leaders in communication skills for the past three decades, I've had opportunity to observe 10 habits that set successful negotiators apart from their less-successful colleagues.