When governments use a communication platform to open lines between the general population and decision makers, everyone benefits. The only way governments are able to act in the best interest of their people is if they actively listen to anyone that has a voice.
Technology is creating new expectations for how citizens engage with their world. Governments must adapt to keep pace or risk the dissatisfaction of those they represent. The problems are large and complex. But civic innovation can serve as an important part of the solution.