I'm not denying that there are bad flight attendants out there. God knows I've seen them. Hell, on a really bad flight, I've probably been one. But lately, when it comes to high-profile airline "horror stories" the problem is usually the passenger.
Ever since Delta Connection flight 4951 made its emergency one-wheeled landing at JFK on September 25th, people have been asking me questions about the reasons for all the procedures. Remember, they were designed for your safety.