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Emotional Labor

Anna Almendrala

Customer Service With A Smile Comes At A Big Price

HuffingtonPost.com | Anna Almendrala | Posted 07.07.2014 | Healthy Living

Customer service with a smile is the American way, but faking it all day can take an emotional and physical toll once workers head home, according to ...

WATCH: 'Wearable' Eyes Can Fake Your Emotions For You

The Huffington Post | Macrina Cooper-White | Posted 04.14.2014 | Science

As any flight attendant or waiter knows, it can be exhausting to keep a friendly smile plastered on your face for hours on end--especially when custom...

Emotional Labor

David A. Schwartz | Posted 09.19.2012 | Healthy Living
David A. Schwartz

The fact of the matter is that every job requires at least some acting. That said, we should never forget that what we expect of ourselves should always outweigh the expectations set upon us by others when it comes to defining our identity.

Faking Positive Emotions For Our Jobs: What's The Psychological Toll?

Helen Davey | Posted 11.17.2011 | Healthy Living
Helen Davey

The toll taken by emotional labor often results in depression, anxiety, and psychosomatic problems. I've heard flight attendants refer to Prozac as "Vitamin P."