In the world of online training, we often hear the response, "I trust my employees... I don't need to track them." This response is completely valid, but there's a false underlying assumption about why you'd want to track your training program.
Every employer hopes to maximize the labor of his or her workforce but, like all aspects of business, it's harder than it seems at first blush. Here are five keys I've discovered for increasing productivity no matter what the size or shape of an organization.
When it comes to employee training, some small businesses are torn. They want their workers to be well equipped and productive, but they fear that these newly trained folks will desert them for higher-paying jobs at larger companies.
Using "no problem" as a synonym for "you're welcome" has only been around since the late 1900s and tends to be used predominately by people younger than forty. But regardless of one's age, all of us need to refrain from using "no problem" in this way.
Businesses today pacify their bottom line by hiring cheap and inexperienced labor and skimping on staff training. As a result, customer service is a quaint custom of the past and retail stores today don't realize that they are shooting themselves in the foot for short-term profitability.
Rather than focusing on individuals as assets, we instead focus on building as our asset a pipeline of people in every single department with varying levels of skills and experience, ranging from entry level all the way up through senior management and leadership positions.