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Etiquette Expert

8 Etiquette Tips to Inspire Customer Loyalty

Diane Gottsman | Posted 09.08.2016 | Business
Diane Gottsman

Some businesses naturally seem to attract loyal customers, such as a sports franchise, a beloved coffee shop or a hair salon with a favorite stylist. ...

Prep Your Business for a Successful Fall: 5 Key Questions

Diane Gottsman | Posted 08.30.2016 | Business
Diane Gottsman

As a business owner, you likely keep close tabs on company goals and performance. In the process of powering up for a strong finish to the year, consider the questions below.

Maximize Your Commute in 9 Simple Steps

Diane Gottsman | Posted 08.18.2016 | Business
Diane Gottsman

Since commuting time is a reality for most of us, it's worth making some preparations to transform frustrating down-time into a period that is not just more peaceful, but actually restorative and worthwhile.

Carve Out A Career (And Life) That Brings You Joy

Diane Gottsman | Posted 07.27.2016 | Healthy Living
Diane Gottsman

Here are five of my tips to contemplate as you reach for your goals.

Summer Entertaining Etiquette

Diane Gottsman | Posted 07.12.2016 | HuffPost Home
Diane Gottsman

Summer calendars are buzzing with beach trips, family reunions, and poolside barbecues. With loads of sunshine and a desire to catch up with friends near and far, the time may be right to host a gathering at your home. The dress code will likely be casual, and the vibe informal, but don't skimp on the details.

Dining Etiquette: Dine As If Your Job Depends On It

Diane Gottsman | Posted 07.05.2016 | Business
Diane Gottsman

As work days become busier and business meetings run into lunch and sometimes dinner, connecting with a client or catching your boss up on an important project may include breaking bread over a meal.

How To Get Back On Track After Losing Sight Of A Goal

Diane Gottsman | Posted 06.13.2016 | GPS for the Soul
Diane Gottsman

Whether it's achieving a certain level of professional success or maintaining healthy eating habits, we set goals with the best intentions and start by pursuing them with enthusiasm. But it's easy for those big ideas to fall by the wayside when our schedules get disrupted or we have an emotional setback.

Dressing Appropriately in Any Workplace

Diane Gottsman | Posted 05.24.2016 | Business
Diane Gottsman

Professional attire matters because like it or not, the impression we make on others, whether new business prospects, clients, or those responsible for decisions about raises and promotions, is shaped by our appearance.

Job Etiquette for New College Grads

Diane Gottsman | Posted 05.11.2016 | College
Diane Gottsman

Finishing college and figuring out "what's next" is a major adjustment. Like all new phases of life, it won't necessarily be easy, but having an understanding of how to navigate a complex, unpredictable job market is the key to enjoying the ride.

How a Micromanager Boss Can Let Go and Delegate

Diane Gottsman | Posted 04.27.2016 | Business
Diane Gottsman

If you find yourself exhausted at the end of the day, feeling the weight of the world on your shoulders, ask yourself whether any of the following sta...

Encouraging a Creative Company Culture

Diane Gottsman | Posted 04.21.2016 | Business
Diane Gottsman

The time and energy you put into strengthening company morale will prove to be a wise investment. The rewards are numerous and evident in happier employees who are excited to do their best.

Careful Saying Congrats!

David Andrés Kietzman | Posted 04.08.2016 | Impact
David Andrés Kietzman

Everything from her hair to her child-care issues were targeted in the courtroom and by the public.

Ask the Etiquette Expert: New Baby Etiquette

Diane Gottsman | Posted 04.01.2016 | Parents
Diane Gottsman

The excitement over a new arrival often leaves everyone feeling overwhelmed. Here are my tips on celebrating a baby without forgoing your good manners.

8 Travel Etiquette Tips To Get You Off The Ground

Diane Gottsman | Posted 03.29.2016 | Travel
Diane Gottsman

Traveling for business can be complicated when you have limited room in your suitcase and multiple days scheduled in another city. Here is a quick list to help you decide what and how to pack for your next business trip.

Body Language is Not Always Common Sense

Diane Gottsman | Posted 03.21.2016 | Business
Diane Gottsman

No matter how impressive your words, or glowing your credentials, you could be sabotaging yourself unintentionally with negative body gestures. A big part of how we communicate with others is through body language.

Dealing With an Unpleasant Coworker

Diane Gottsman | Posted 03.15.2016 | Business
Diane Gottsman

Few things can suck the joy out of the workplace like an unpleasant coworker. Interacting with someone who is abrasive, rude, negative or otherwise di...

Workplace Dynamics: How to Be Personable Without Getting Too Personal

Diane Gottsman | Posted 03.10.2016 | Business
Diane Gottsman

It is possible to be perceived as friendly, upbeat, sincere and a pleasure to work alongside without muddying the professional waters by divulging too...

Interview Tips: The Hands Have It

Diane Gottsman | Posted 03.04.2016 | Business
Diane Gottsman

So it comes down to this: if you want to make a good impression on the hiring manager, strengthen your impact with non-distracting gestures, and don't be afraid to drive home your point with your hands.

How to Prepare an Acceptance Speech

Diane Gottsman | Posted 02.24.2016 | Entertainment
Diane Gottsman

Most award shows seem to generate a buzz, and the upcoming Oscars is no exception.

23 Ways You're Being Rude Without Even Realizing It

PureWow | Posted 02.22.2016 | HuffPost Home

You are awesome. But every once in a while you dip into jerk territory, and it's about time someone let you know it. Here are 23 times you've momentar...

Public Speaking: How to Command Attention

Diane Gottsman | Posted 02.17.2016 | Business
Diane Gottsman

Writing a draft is a solid first step when it comes to communicating in front of a crowd. Never plan to stand up and wing it, even for an informal talk. Putting your thoughts down on paper helps you commit your speech to memory.

Valentine's Day Celebrations Around the World: Asian Traditions

Sharon Schweitzer | Posted 02.14.2016 | Style
Sharon Schweitzer

Ever wonder how the "day of love" is celebrated around the world? Though not always celebrated on February 14th, many Eastern cultures dedicate a special day to expressing love and appreciation to loved ones, family, and friends.

Ask the Etiquette Expert: Dealing With Office Cliques

Diane Gottsman | Posted 02.10.2016 | Business
Diane Gottsman

I am often asked how to handle friendships in the workplace that may feel somewhat elite. When there's a small number of officemates who do everything...

Ask an International Etiquette Expert: Chinese New Year Taboos?

Sharon Schweitzer | Posted 02.05.2016 | Travel
Sharon Schweitzer

If you're planning to do business in China this February, it is important to be aware of the customs of Chinese Lunar New Year, also known as the Spri...

Ask a Cross-Cultural Expert: Name 7 Global Trade Tips

Sharon Schweitzer | Posted 02.04.2016 | Business
Sharon Schweitzer

Thinking about building relationships, rather than just managing transactions, is essential for successfully navigating global business today. While i...