"I realized then what we did at the national cemetery for those who serve this nation, the veterans and their dependents, was special. I also understood that we don't have a second chance to do it right. We have to do it right the first time."
As a general rule, successful federal leaders are highly motivated by a public service mission, clearly articulate a vision of what they want to accomplish, are persistent, collaborative and often have bosses who provide them with strong support.
Federal employee satisfaction with pay was down 6.1 percent during 2011, the most significant drop in almost 10 years. As a federal leader, your initial reaction might be to throw your hands up in air.