It happened on a Wednesday. I was in my cubicle preparing for a meeting I felt unqualified to lead, nervously scribbling down an agenda. I was pumping myself up with the freshest single at the time, Like a G6, when I heard my boss shouting over the sea of cubicles, penetrating my ears over Far East Movement's fresh beats.
Genuinely apologizing is one of the most magical healing, restorative gestures a person can make. Without the apology, there is no recognition or acknowledgement that mistakes have been made, there is no announcement that you intend to change, and most importantly, there is no emotional contract between you and the people you care about.