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Firing Customers

Firing Customers to Flatten the Whale

K. Sudhir | Posted 04.07.2012 | Business
K. Sudhir

The more a firm can flatten this hump, the more it will profit from customers who do not bleed the firm. So the question stands: when should a firm fire a customer?

Firing Customers: Are All Customers Created Equal?

Jenny Darroch | Posted 05.25.2011 | Business
Jenny Darroch

Even though customers are the reason you are in business, not all customers are worth retaining. A bad customer is one that will put the organization at risk financially.