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Frequent

Why the Phone Is Every Frequent Flier's Best Friend

Christopher Elliott | Posted 01.23.2014 | Travel
Christopher Elliott

Tim Winship will probably forget more about travel loyalty programs than you'll ever know. He spent two decades life managing marketing for Singapore Airlines, All Nippon Airways, and Hilton.

Is It Time To Regulate Frequent Flier Programs? (POLL)

Christopher Elliott | Posted 07.30.2013 | Travel
Christopher Elliott

Peter Bauer is mad. His wife, Susan, a loyal United Mileage Plus member, can't seem to redeem her hard-earned points for what she'd been promised: "free" flights -- or "free" anything, for that matter.