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Customer Community Is the New Marketing: Are You Ready?

Lisa Nirell | Posted 03.07.2015 | Business
Lisa Nirell

Today, branded customer communities take collaboration to an entirely new level. The best communities attract individuals who want to regularly gather online and interact freely based on their shared love for a brand.

The 21st Century Worker: Collaborative Tools Flatten Workplace Hierarchies

Karen Appleton | Posted 05.25.2011 | Technology
Karen Appleton

Email's solitary reign is fast eroding. Competition from a range of social networking and collaboration platforms "promises to profoundly rewrite the way we communicate."

Website Get Satisfaction Ushers In New Era Of Customer Service

Lynda Resnick's Blog | Lynda Resnick | Posted 05.25.2011 | Business

Ruby Tuesday Pick of the Week: Get Satisfaction Why It's a Gem: One website helps both companies and their customers with an improved customer-servic...

Can't Get No Satisfaction? Join an Online Discussion About Your Brand

Lynda Resnick | Posted 05.25.2011 | Business
Lynda Resnick

Get Satisfaction's focus is on what many companies, especially small businesses, need right now: an inside track on what your consumers are saying about you.