Today, branded customer communities take collaboration to an entirely new level. The best communities attract individuals who want to regularly gather online and interact freely based on their shared love for a brand.
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Email's solitary reign is fast eroding. Competition from a range of social networking and collaboration platforms "promises to profoundly rewrite the way we communicate."
Ruby Tuesday Pick of the Week: Get Satisfaction
Why It's a Gem: One website helps both companies and their customers with an improved customer-servic...
Get Satisfaction's focus is on what many companies, especially small businesses, need right now: an inside track on what your consumers are saying about you.
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