We are now living with an entire generation of disinterested store clerks, rude waiters, indifferent cable company operators and medical office staffs who frankly don't give a damn whether you ever cross their employer's doorway again. Does Best Buy really wonder why it's in bankruptcy? (Hint: Shoppers hate you.)
The real-time information river is flowing 24/7 (including weekends!) and it's finally time for companies to understand that and get on board. The competitive gap is widening. I'm predicting the next disruption in financial services will be in the stock market research and industry analysis business.
If you think Romney is ready to transcend his questionable business practices, consider that in his only political job, in one term as Massachusetts governor, Romney stood aloof from legislators. Clearly he just suffered through the degrading experience of running a state to build his resume for a White House run.