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Loren Berlin

Costco Customer Service Drove This Man Nuts

HuffingtonPost.com | Loren Berlin | Posted 03.28.2012 | Money

Robert Soule, 62, used to be a devoted Costco customer, spending nearly $10,000 a year on groceries, electronics and home furnishings at the big box d...

Got A Customer Service Complaint? Tell Us On The GripeLine

Posted 03.14.2012 | Money

Has a company disappointed you with their lousy customer service or shoddy product? Or surprised you with their responsiveness, refund policy or gener...

Loren Berlin

Sprint Customer: 'This Is Draconian'

HuffingtonPost.com | Loren Berlin | Posted 03.01.2012 | Money

Alina Simone, 37, is so traumatized by her fights with Sprint, her cell phone carrier, that she sometimes ignores mail from the company. "I am afr...