I am writing anonymously to protect my daughter. She is mentally ill at the moment and suffers from, among other things, depression. I take no chances. I also won't name the corporation that is driving me insane. I am afraid of it. I'm sure it's much the same as all the others anyhow. I'll call it "The Beast."
Since the new health insurance exchanges launched last October, there's been a seemingly endless stream of news stories, mostly about rollout problems, health insurance cancellations, enrollment numbers, or personal anecdotes that are quickly repurposed as political fodder. But what about the shopping experience?
The federal government was not up for the task of building and overseeing a complicated e-commerce business with a significant data management back-end -- any more than it has ever been up for building the military's fighter jets, running commercial airports, or administering the actual Medicare program.