I am a believer in the Predictive Index; it's still the only one I have tried, so I can't comment on the rest, though I hear there are plenty others out there. I think the tool has made our business better and our people happier and more productive; since making these things happen is my job, I am grateful it exists.
If you follow me here on Huff Post you know I love interviewing business owners on their successful hiring practices and you know I bring a wide diversity of industries to the table. Today is no different as the similarities and differences of systematic approach to hiring from Billionaires to betting is always intriguing and educational.
Providing top-notch customer service isn't really that hard, but even the best of the best need a reminder or coaching now and then. In golf, keeping one "swing thought" in mind during a shot can have great results. Here are five "customer service thoughts" that can help us and our work teams hit a hole-in-one.