When you see a homeless person, do you look the other way and keep on walking? If you do ignore a homeless person's request for help, just how quickly does the incident evaporate from your mind? Seconds? Minutes? Hours?
Sally's colleagues recognize her ongoing efforts to help people in need. Homeless people trust and know that Sally will do her best to help them. In the words of her client Susan, "Sally has helped me perform miracles. She's an angel!"