You may have heard of concierges who specialize in pillows, but what about a soap concierge? Or a pet concierge? To please the pickiest of guests, hot...
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Concierges in particular handle a whole lot of crazy, I think, and the stories are out there to prove that. People interact with them assuming confidentiality is a given, so much gets revealed.
It's the start of summer travel season and for many, staying at a hotel presents multiple opportunities for tipping confusion. Even veteran travelers are sometimes unsure.
Last week, we wondered about the future of hotel phones, noting that the technology of old is all but obsolete in today’s world. While the whole cha...
Ghirardelli may be San Francisco's best known chocolate, but production moved away years ago. Today, TCHO is the real San Francisco chocolate -- and it's the only place in town involved in the entire chocolate making process.
As the head concierge at the Waldorf Astoria New York, I've seen and arranged it all: from arranging live music performances for heads-of-state to teaching Japanese guest how to whistle down a taxi.
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