I was the CEO of a hotel company for two dozen years. Now, I'm on the other side of the counter... I'm the guest. Here are my revelations about how the hotel industry needs a "wake-up call" with respect to improving the guest experience.
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When Richard Roy, now the general manager of The Westin Aruba, moved to the island about five years ago, he made sure to ship over his custom Harley-D...
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