How to Listen

Good listening seeks to understand, but it is not always silent, and it does not automatically dismiss accountability. As a result, it is decidedly not what some people are looking for: a toxic dump site.

When confronted with a challenge, thoughtful consideration of possible ways forward is important. But until you're willing to take action, not much will happen.

In our rush to communicate we often hear the words, but not the heart of what is being said. In fact real listening happens in the spaces beneath the words.

One of my resolutions is stop talking. Silence can be more powerful than anything you want to say. Sometimes, words can only diminish what you want to convey.

After watching Mark Goulston work, I can tell you why everyone from the FBI to Oprah pays attention when he talks about reaching people: his techniques, simple as they sound, really work.

Have you noticed that the pace of our society seems to get faster all the time? People report having less in-depth, meaningful conversations, yet have more breadth of connection.

As a coach I am observing this is a growing trend for successful working women. Female executives drive themselves as hard if not harder than their male counterparts.

The bizarre exchange I had last night with my new hair wrangler highlighted how poorly American's listen to one another. Kelly and I chatted as she fl...