I never learned to say "I'm sorry." In my household growing up, it wasn't said too often. But learning to say it, and say it the right way, is such a ...
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When you feel like all that's being accomplished is one person trying to yell louder than the other, walk away -- hang up the phone -- and sign off Gchat for a few minutes.
As anyone can tell you, apologies don't always work... At times they seem to fall on deaf ears. But more often than not, our apologies fall flat because we apologize the wrong way.
There is an art and craft to a proper apology and research has shown that apologizing in a heartfelt way can help you to reduce stress and alleviate guilt.
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