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NGO accountability is far from a dull subject, and the sector can learn about accountability from smaller, younger NGOs. Soliciting feedback from clients and maintaining openness, which doesn't necessarily have to be a function of size, are musts.
Over the years, we have seen a marked increase in the focus on accountability in what is now a $10 billion a year industry. But there is no systematic approach to assessing humanitarian operations through the eyes of recipients.