Outsourcing: Relationships Get Results
Outsourcing projects are often badly planned and mismanaged, resulting in project delays, rising costs, soaring frustration levels and cross-cultural misunderstandings. In the end, cheap is expensive.
Outsourcing projects are often badly planned and mismanaged, resulting in project delays, rising costs, soaring frustration levels and cross-cultural misunderstandings. In the end, cheap is expensive.
Sandip Roy | Posted 09.10.2011
It seems we can all love to hate Indian call center workers. And the reason is simple -- we never really know their names. They are just part of a "call center" story.
Washington Post | Paul Glader | Posted 07.22.2011
New York — Ray Capuana paces the rows of cubicles in a haggard high-rise a stone’s throw from Wall Street as his people hustle the phones and hope...
AP | ERIKA KINETZ | Posted 05.25.2011
MUMBAI, India — India's top three outsourcing companies are ramping up hiring and increasing pay as global corporations, mainly from the U.S., s...
The Economic Times | Posted 05.25.2011
BANGALORE: The second-biggest bank of the US, JP Morgan Chase, which acquired Washington Mutual and Bear Stearns recently, will increase its outsourci...
The Guardian | Ravi Somaiya | Posted 11.17.2011
Today might be the last day you'll ever have to make that dentist's appointment sneakily at your desk, or pay the phone bill in your lunch hour....#82...
O'Brien Browne | Posted 05.08.2012