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Insufficient Funds

The Latest Case of Big Banks Betting Against the Customers

Rob Rubin | Posted 05.25.2011 | Business
Rob Rubin

Casinos bet against their customers. Should banks? It seems like some do by encouraging us to use our debit cards so they can then hammer us with fees when we overdraw our accounts.

Arthur Delaney

When Customer Service Fails, There's Always YouTube (VIDEO) | Arthur Delaney | Posted 05.25.2011 | Business

Victoria Swindell, 19, stands outside a Chase branch in San Diego on a sunny day in November. "I want my money back," she yells at the branch's faca...