I've been reading Jim's poems, and listening to him read them aloud, for 30 years now. They still snatch my breath with revelations of the man's great heart, his keen eye, his feeling for the experience of others.
Ideally, I'm sure that we'd all like to have workplaces that are completely free of conflict. We may have dreams of an organization full of people who get along all the time, always acting harmoniously. But reality quickly reminds us that this is not possible.